Position Overview
We are seeking a hands-on Despatch Leading Hand to assist in supplying outstanding customer service, providing exceptional customer outcomes, and achieving company goals.
This role plays a key part in supporting the Despatch Manager to achieve outstanding customer service, optimising labour, transport options and company resources.
What you will do
- Lead and coordinate the dispatch team, providing clear direction and guidance to ensure all orders are accurately picked, packed and dispatched with the correct components.
- Monitor and manage stock levels within the dispatch department, proactively identifying and communicating potential shortages well in advance.
- Liaise closely with management and installation/service coordinators to promptly resolve stock availability and supply issues.
- Coordinate and prepare truck deliveries, ensuring goods are loaded correctly and delivery schedules are met.
- Communicate with customers as required to coordinate goods collections and confirm direct supply and delivery timeframes.
- Ensure the efficient and timely supply of sectional and roller doors for both direct supply customers and subcontractor installation teams.
- Maintain high standards of accuracy, organisation and professionalism across all dispatch operations.
- Use Gliderol's internal computer systems to manage dispatch and stock-related activities (training will be provided).
- Undertake additional duties and responsibilities as directed by management to support the smooth operation of the business.
What we require
- 3+ years’ experience in a dispatch, warehouse or logistics environment, preferably in a supervisory or team-leading role.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet tight deadlines.
- Good inventory and stock control experience, including monitoring stock levels and identifying potential shortages.
- Strong attention to detail to ensure orders are picked, checked, packed and dispatched accurately.
- A practical, hands-on approach with a willingness to assist the team and lead by example.
- A strong focus on workplace safety, accuracy and maintaining an organised dispatch environment.
- Excellent communication and problem-solving ability
- LF Forklift license (essential)
What we prefer
- MR License preferable not mandatory.
- Knowledge of the software packages used within the company (not essential as training will be provided eg. Sage, MS Word, Excel, CRM).
- Experience in the building products, manufacturing or construction industry.
- Knowledge of sectional and roller doors or similar building products.
What we offer
- Access to discounted Health Insurance
- Peer to Peer Recognition via our ‘ABC’ Nominations and awards
- Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
- WhereFit membership offering discounts on gyms, apparel and more
Who we are
We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.
At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.