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Our doors are open – to you. As one of the top three companies for access and security solutions worldwide we make life easier, smarter and more secure. We are a trusted partner that stands for innovation, top performance and a fulfilling workplace. Join our team of 16,000 colleagues around the world and help us build trust every day.

PC Technician

Rocky Mount, NC, US, 27804

Kaba Ilco Corporation is the world's premier manufacturer of the most extensive line of quality key blanks available on the market today.  Millions of keys are produced in our state-of-the-art ISO Certified manufacturing facility each week.

Kaba Ilco Corp is a member of the dormakaba Group.  dormakaba Group is a leader in the global market for access and security solutions.  With more than 15,000 employees, dormakaba is active in over 130 countries worldwide.

 

We have an immediate need for a talented PC Technician to support the Rocky Mount, NC location.  This position will be responsible for providing technical support to internal computer users.  In a collaborative manner, the PC Technician answers questions and/or resolves computer problems for internal customers in person, by telephone or virtually.  May provide assistance in the use of computer hardware and software, including printing, installation, word processing, e-mail and operating systems.  Additional duties include but are not limited to:

  • Administers end-user workstations and supports their activities using TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Identifies and procures the computer hardware, accessories, supplies and software needed to satisfy user requirements
  • Loads appropriate software packages such as operating systems, networking components and office applications and periodically performs software updates.
  • Coordinates activities with network services and information systems group.
  • Connects users to networks and provides initial training in facilities and applications.  Provide computer orientation to new and existing employees.
  • Administers e-mail, VOIP, anti-virus and configuration management systems.
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Installs, configures and maintains personal computers, Windows networks, Apple workstations, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.

 

The ideal candidate will meet the following requirements:

  • A+ certification and MCSA workstation test certification
  • A.S. degree or higher in Computer Science or related field
  • 2-3 years of experience troubleshooting PC hardware and software, laser jet printers, VOIP phones and network connectivity issues
  • Able to work independently and within a team
  • Skilled in oral and written communication, judgement and decision making, organizational skills
  • Customer service skills are required, along with ability to maintain confidential information
  • Advanced computer skills, including Excel, Word and Power Point required.
  • Able to report to work regularly and within defined schedule.
  • Able to visit internal customers in their work area in a manufacturing environment which may involve stairs, inclined walking surfaces, etc.

 

We offer a competitive compensation and benefits package including, medical, dental, vision, life, disability, 401(k), and paid vacation.  We also have an on-site cafeteria.

 

Kaba Ilco Corp.

 

 

 

 

 

 

 

Interested?

We are looking forward to your application.


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Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount