Customer Service Administrator

Kilargo, part of the dormakaba group of companies, is the leading fire and acoustic door seal manufacturer in Australia and is based in Banyo, Brisbane. Our innovative fire safety products are designed to contain the spread of fire, smoke and sound with many also providing weather protection and energy savings.

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Based in our Banyo office, this is a full-time permanent position where you will provide a first-class Customer Service experience to our customers through your ‘Customer First‘ attitude.

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

Reporting to the Customer Service Manager, you will be performing a variety of duties related to the Customer Service position. You will be required to project a Professional Company image focusing on attention to detail, promptness, reliability and a positive outlook at all times.

Duties to be carried out as per documented procedures and/or as directed by the Customer Service Manager. Procedures are not to be changed without authorisation.

Duties include, but not limited to:

• Sales Order Entry in SAP ERP system
  • High attention to detail is required
• Attend to Customer Service enquiries by phone & email; identifying, researching & resolving as required.
  • Provide Customers with Product and Service information
  • Excellent communication skills required
  • Order status and tracking delivery consignments
• Follow up on Product/Price queries quickly and efficiently
• Other duties as assigned
• Training will be provided

WE PUT TRUST IN YOU: YOUR SKILLS

We are looking for a team player with a ‘Can-Do‘ attitude and who is not afraid of new challenges. You will possess solid communication skills, both verbal and written as well as strong computer skills.

With a robust level of attention to detail and excellent time management skills, you are ready for a new and exciting opportunity where you can showcase your Customer Service skills!

Previous experience with SAP ERP system is advantageous but not essential.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Join our team and be a part of our 30-year commitment to be the best. We boast of our great work culture and friendly staff members that create a positive and lively work environment.

We have been involved in a wide range of fire safety constructions over the past decades and from our beginnings, we have proudly stood at the forefront of industry.

If you are looking for a role and workplace that matches your ambitions, we want to hear from you!

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 

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