SUMMARY

This position is responsible for Customer Support and proactively processing orders from design through production.  Assures all inquiries from customers are handled in a professional, courteous, and efficient manner.  The ideal candidate will be detail-oriented and have excellent communication and computer skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enter and maintain customer and distributor quotations, sales orders, prices, delivery, mode of shipment and conditions of sale
• Initiate a variety of actions regarding quotations, manufacturing requests, engineering work requests, product delivery, etc.
• Manage all other aspects of quotation and sales order management and processing
• Be a proactive liaison between customers and other company departments (manufacturing, procurement, engineering, project management) to ensure timely and accurate completion of quotations and order fulfillment
• Determine suitable product substitution opportunities
• Coordinate customer/third party activities per terms of the purchase order, including engineering design reviews and customer review
• Provide inside sales support to Regional Sales Manager to achieve increased sales volume
• Contribute to departmental policy and procedure formulation, alteration, deployment and planning.
• Demonstrate safe working behaviors and conforms to all applicable Safety and Environmental policies, procedures, and standards.

MINIMUM JOB REQUIREMENTS

• Quickly acquire working knowledge of operable partition systems
• Technical awareness of industry terminology and standards
• Ability to manage time and resources effectively to meet customer and corporate deadlines

• Accuracy and attention to detail
• Team player
• Knowledge in use of a computer

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

BS degree in Business Administration or related field and 5 years progressive experience in customer service/sales are strongly preferred.  A combination of education and experience may be considered in lieu of BS degree.  Must have a positive attitude and the ability to interact with distributor partners and with others at all levels within the organization in a professional manner.