Service Technician

POSITION OVERVIEW

We are looking for a Service Technician to join our Service team at dormakaba! The ideal person for this role will find ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.

RESPONSIBILITIES

• Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
• Installs dormakaba equipment in commercial buildings
• Services customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
• Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers
• Maintains accurate service data through diligent and timely use of all service documentation and technical data
• Manages assigned parts and consumable stocks effectively
• Communicates with Sales and Service management about customer complaints and sales opportunities

REQUIREMENTS

• Valid current driver’s license
• Mechanical knowledge, 3-5 years of relevant experience

WE OFFER

• A global company with a family culture and strong core values
• Competitive pay with benefits options (Medical, Dental, Vision, Life and Disability insurance, 401k), Paid Time Off and Holiday Pay
• Career fulfillment with growth and development opportunities 
• Employee discounts (online discounts for shopping, travel, insurance etc.)