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Customer Service Representative

Indianapolis, IN, US, 46250

Oct 16, 2020

<span style="font-family:"Calibri Light",sans-serif">POSITION OVERVIEW/DUTIES:


dormakaba is looking to hire a Customer Service Representative that will provide an exceptional experience for the customer while meeting the customer’s needs. This individual will assist customers with the ordering process including, processing, verifying, and changing orders when necessary while delivering a pleasant experience that will foster a lasting relationship between the customer and dormakaba.



Specific responsibilities include:

  • Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
  • Initiates required action for response to a customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel
  • Receives inquiries from and/or contact the company’s field offices to resolve a variety of order related issues
  • Operates a computer workstation to obtain and extract order information. Provide Customer Service management with the data for inclusion in various scheduled and special reports.
  • Performs assigned system maintenance to various electronic order files
  • Develops and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Service department
  • Prepares, generate and distribute daily reports and order acknowledgments to appropriate personnel as necessary
  • Provides back-up support to other group members in the performance of job duties as necessary.
  • Performs other related duties as assigned by management



<span style="font-family:"Calibri Light",sans-serif">CRITICAL SUCCESS FACTORS:

  • Desire to problem solve while remaining calm and tactful
  • Customer service focused
  • Strong communication skills
  • Ability to multi-task



<span style="font-family:"Calibri Light",sans-serif">REQUIREMENTS:

  • High School education/Equivalent
  • 5 years of customer service experience with increasing responsibilities
  • Associates degree (preferred)



<span style="font-family:"Calibri Light",sans-serif">PUT YOUR TRUST IN US


<span style="font-family:"Calibri Light",sans-serif">WE OFFER:

  • <span style="font-family:"Calibri Light",sans-serif">A global company with a family culture and strong core values
  • <span style="font-family:"Calibri Light",sans-serif">Competitive compensation package with benefits coverage options
  • <span style="font-family:"Calibri Light",sans-serif">Career fulfillment with growth and development opportunities 
  • <span style="font-family:"Calibri Light",sans-serif">Employee discounts (online discounts for shopping, travel, insurance etc.)
dormakaba USA Inc.









Julia Gasaway
is looking forward
to your application.
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Nearest Major Market: Indianapolis