We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Field Service Technician, Experienced

Columbia, MD, US, 21045 Baltimore, MD, US

Sep 28, 2023



dormakaba is seeking an experienced Field Service Technician to join our Service team in Baltimore, MD. This position will be responsible for the install and service of a variety of doors and related materials, equipment, and control devices.


This position is available on First Shift (6:00AM – 2:30PM) with a salary range of $22.00 - $28.00. (Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Mandatory overtime as needed.



  • Carry out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
  • Install dormakaba equipment in commercial buildings
  • Service equipment to the customers’ satisfaction, while setting minimum performance standards
  • Perform customer service through competent procedures, professional personal presentation, and communication
  • Maintain accurate service data through diligent and timely use of all service documentation and technical data
  • Effectively manage assigned parts and consumable stocks



  • Valid current driver’s license
  • Mechanical knowledge and 3-5 years of relevant experience
  • Understanding of mechanical and electrical equipment
  • Ability to troubleshoot mechanical and electrical issues



  • Electrical license or Knowledge of basic electronics and electrical theory
  • Understanding of principles of microprocessor-controlled equipment and multi-meter instruments
  • AAADM certification



  • We take care of our employees on DAY ONE. We offer immediate medical, dental, vision, life, and disability Insurance coverage options.  No waiting periods!
  • Your health is our priority, we offer wellness programs to aid in your physical well-being. 
  • Vacation and personal time off.
  • We support your growing family; we provide parental leave for moms and dads!
  • Wisely plan for your future with our 401k matching plan beginning on DAY ONE.
  • Supporting your career development with our tuition reimbursement program. 
  • Pave the way for success with a CliftonStrengths assessment.
  • Robust culture supporting internal advancement with our Learn and Grow Program.
  • Access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
  • Employee Assistance Program (professional support for work, financial, family issues, etc.).
  • Voluntary legal insurance.
  • Unlimited referral reward bonuses.
  • Corporate discounts for shopping, travel and more!



Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.


Learn why our employees enjoy working for us, click here to view dormakaba testimonials!



dormakaba USA Inc.









Michael McGoun
is looking forward
to your application.
In case of questions just dial
Please only use the „Apply now“-Button 

Nearest Major Market: Baltimore