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Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

Service Coordinator - London North

Hitchin, GB, SG4 0AB

May 9, 2022

 

 

 

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

 

  • As a Service Coordinator your main responsibility will be to schedule the work of our Service Engineers, in a specific geographical location.
  • It is the role of the Service Coordinator to plan the jobs on priority basis, taking into consideration security issues, Engineer location as well as Engineer skill-set. At dormakaba we also have customer service agreements to adhere too and so it is important to also consider these to ensure we continually offer a fantastic service. 
  • Our Engineers complete a variety of different works across a range of access products. Jobs could be for emergency reactive work, compliance checks or quoted work repairs and upgrades.
  • This role requires great problem-solving skills, as well as good organisation and communication skills as you will be required to act as the liaison between our customers and Engineers, providing updates and ensuring they are kept up to date with the time of their visits as well as the progress.
  • For certain jobs, you may be required to order materials or plant to ensure all jobs can be completed first-time!

 

WE PUT TRUST IN YOU: YOUR SKILLS

 

  • This is an exciting and fast paced role, with great opportunity to work for our extremely successful delivery business!
  • We are looking for candidate with previous experience in a similar role, who is a confident communicator and able to prioritise a busy workload.
  • At dormakaba we pride ourselves on offering great customer service and so we are looking for someone who shares our passion and can understand the customers’ needs and go above and beyond supporting both our customers and engineering workforce.

 

 

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

 

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 550 employees in the field as well as within our 13 different office locations.

 

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

 

  • 25 Days Annual Leave + Bank Holidays
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Life Insurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes
dormakaba UK Ltd.

 

 

 

 

 

 

 

Interested?

Steve Dunn
is looking forward
to your application.
 
In case of questions just dial
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