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Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

Credit & Collection Analyst - Partially Remote

Indianapolis, IN, US, 46250

Nov 6, 2021

 

POSITION OVERVIEW

dormakaba is seeking a Credit & Collection Analyst that will provide exceptional service while meeting and exceeding expectations.  This position will be responsible for analyzing the customer’s financial capabilities and needs while delivering a pleasant experience that will foster a lasting relationship between the customer and dormakaba. This is a HYBRID OFFICE MODEL opportunity. 

 

 

PRIMARY DUTIES

  • Conducts credit investigation on new and marginal accounts.  Assign and maintain appropriate credit limits and sales terms that are consistent with the customer’s financial position that balances the need to maintain control with the need to prevent unnecessary credit hold flags on orders.  This will occasionally involve completing a financial analysis to determine if potential bad debt risk is imminent.
  • Reviews and qualifies new customer credit applications using internal and external resources, such as financial statements and Dun & Bradstreet
  • Reviews customer sales orders, with respect to credit exposure and risk, and timely communication with customer, project coordination, and sales
  • Reduces and maintains D.S.O. and delinquency on assigned accounts at an acceptable level, consistent with company, department, and individual objectives through consistent and effective collection contact.  This must be accomplished in a manner that maximizes revenue and minimizes bad debt expense/exposure, while maintaining excellent customer and sales rapport through negotiation skills. 
  • Coordinates the resolutions of invalid purchase orders and other discrepancies with customers, sales, project coordination, and customer service
  • Effectively overcomes objections when customers decline provided contractual payment options
  • Reviews, discusses options, and coordinates collection issues with sales management and sales representatives to try to maintain an open account basis with customers
  • Maintains clear, concise, and accurate documentation of collection activities by focusing on clarity and brevity in response to account status requests, both verbally and in writing

 

 

REQUIREMENTS

  • B.S. in Accounting or Finance is preferred
  • 4 years of relevant professional business-to-business experience required in a similar capacity

 

 

CRITICAL SUCCESS FACTORS

  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
  • Experience utilizing accounting software; SAP experience preferred, with focus on FI – Financial Accounting and SD – Sales and Distribution
  • Proficient computer skills, including intermediate Excel and Word skills.  Strong Excel reconciliation skills, including v-lookups, ability to quickly reconcile dormakaba open A/R with customers open A/P to determine discrepancies, present data in a professional manner, and resolve with customer
  • oal oriented, seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
  • Strong organizational, analytical, and problem-solving skills
  • Excellent written/verbal communication, time management, and organizational skills
  • Excellent communication skills - effectively communicate with customers via telephone; excellent verbal and written skills are required
  • Clarity and brevity in response to account status requests, both verbally and in writing
  • Ability and willingness to follow written and/or verbal instructions; ability to adapt to change

 

 

WE OFFER

  • An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
  • Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!

 

 

The Federal Executive Order 14042 on COVID-19 requires all current and new employees of government contractors to comply with one of the following on or before the Federal deadline date:

  1. Received their final vaccination dose – either their second dose of Pfizer or Moderna, or single dose of Johnson & Johnson OR
  2. Submitted a medical exemption/accommodation request for approval OR
  3. Submitted a religious belief exemption/accommodation request for approval.

 

dormakaba is a federal contractor which means all our team members must comply with this order by the Federal deadline to start and continue employment with us. Our Talent Acquisition team will confirm the Federal deadline date at the time an offer is made to help ensure compliance.

 

dormakaba USA Inc.

 

 

 

 

 

 

 

Interested?

Joan Goldfracht
is looking forward
to your application.
 
In case of questions just dial
+1-959-202-1619-
Please only use the „Apply now“-Button 


Nearest Major Market: Indianapolis