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Technical Support Engineer

Indianapolis, IN, US, 46250

Aug 30, 2022


dormakaba is seeking a Technical Support Engineer to join our Technical Support team in Indianapolis, IN. This position will provide technical sales and service support of software products produced by BEST Access Solutions for the end-user. Responsibilities include effective communication with internal and external customers when making recommendations and solving problems.



  • Ensure optimum systems performance in assigned area including success of new development efforts and efficiency of existing systems.
  • Consult with appropriate field personnel to provide support, updates, and documentation as well as to assess the on-going effectiveness of the support structure.
  • Based on the thorough knowledge of the product capabilities, work with appropriate field personnel to adapt product to specific needs of the customer.  Make suggestions and recommendations to customers and internal constituents for modifications and improvements.
  • Receive and coordinate efforts to respond to specific technical product concerns from the field, acting as a liaison between various functional areas as needed.
  • Ability to troubleshoot the following software, firmware, database, and networks.
  • Demonstrate strong analytical, research and reasoning abilities in evaluating product returned from the field for unusual product wear, attack indications, or failure.
  • Write, prepare, and ready for distribution, an evaluation report of damaged or defective products returned by the field.  Coordinate distribution of written reports to appropriate internal customer departments to initiate improvement.
  • Evaluate needs and requests from the marketplace for new products and enhancements, or modifications to existing products to determine feasibility.  Report information and recommendations to appropriate areas within BEST.
  • Regularly communicate field concerns to process owners and functional areas.  Coordinating resolution or corrective action needed regarding mechanical product issues.
  • Travel as needed when accompanying field personnel on sales, installation, and service calls as required to provide technical information and BEST factory representation on a proactive and reactive basis.
  • Accept and manage a variety of projects, documentation review, and departmental process improvement projects, working toward specific completion dates.



  • A.S. in Computer Science or 3 years’ experience installing or supporting software, network or electronic systems.
  • Experience in support of software, operating systems, and or software development.



  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
  • Team player and strong collaborator
  • Excellent English written and oral communication skills
  • Problem solver (always brings solutions, enjoys challenges)
  • Dependable (reliable and follows through on commitments)
  • Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)



  • An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
  • Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!



The Federal Executive Order 14042 on COVID-19 requires all current and new employees of government contractors to comply with one of the following on or before the Federal deadline date:

  1. Received their final vaccination dose – either their second dose of Pfizer or Moderna, or single dose of Johnson & Johnson OR
  2. Submitted a medical exemption/accommodation request for approval OR
  3. Submitted a religious belief exemption/accommodation request for approval.


dormakaba is a federal contractor which means all our team members must comply with this order by the Federal deadline to start and continue employment with us. Our Talent Acquisition team will confirm the Federal deadline date at the time an offer is made to help ensure compliance.

dormakaba USA Inc.









Raphael Adeola
is looking forward
to your application.
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Nearest Major Market: Indianapolis