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Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

Service Technician

Louisville, KY, US, 40241

Apr 8, 2021

POSITION OVERVIEW:           

dormakaba is seeking an experienced Service Technician to install and service a variety of doors and related materials, equipment, and control devices. This role is responsible for finding ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.

 

PRIMARY DUTIES:

  • Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
  • Installs dormakaba equipment in commercial buildings
  • Services customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
  • Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers
  • Maintains accurate service data through diligent and timely use of all service documentation and technical data
  • Manages assigned parts and consumable stocks effectively
  • Communicates with Sales and Service management about customer complaints and sales opportunities

 

 

CRITICAL SUCCESS FACTORS:

  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
  • Ability to communicate effectively with clients, managers, and coworkers
  • Problem solver (always brings solutions, enjoys challenges)
  • Dependable (reliable and follows through on commitments)
  • Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)

 

 

REQUIREMENTS:

  • Valid current driver’s license
  • Mechanical knowledge, 3-5 years of relevant experience
  • Ability to travel daily, 10% overnight
  • An exceptional candidate would have an Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification

 

 

PUT YOUR TRUST IN US

WE OFFER:

  • A global company with a family culture and strong core values
  • Competitive compensation package with benefits coverage options
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.)
dormakaba USA Inc.

 

 

 

 

 

 

 

Interested?

Michael McGoun
is looking forward
to your application.
 
In case of questions just dial
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Nearest Major Market: Louisville