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Software Support Technician (Temporary)

Las Vegas, US, 89102



The Software Support Technician will work with our Project Services and Lodging teams to implement software systems, provide technical support to dormakaba internal/external clients, and train clients on a remote basis. The position may also have responsibilities towards training of the Field Resource team [train the trainer] and supporting them remotely when they are handling deployments at the client site.


NOTE: this is a temporary position until June 2021, at which time the position may be renewed


Specific responsibilities include:

  • Supports the definition, development, installation, and testing of software systems/applications
  • Conducts remote installation of software, and end-user training when required
  • Supports the “installer hotline” with questions that may come up during installations
  • Contributes to the accuracy of technical product training, training guides/material
  • Engages with Engineering if required to test and reproduce reported issues
  • Documents all interaction with customers in Axapta
  • Follows up on escalations assigned until closed or redirected to the right group to close
  • Travels to client sites when required, to repair/replace, or provide training on our products
  • Performs other tasks related to the position or requested by supervisor         



  • Excellent communication skills with an emphasis on working through technical difficulties while assisting end-users
  • Strong attention to detail
  • Ability to remain organized (taking the initiative to create reminders/notes for follow up about issues that were escalated)
  • Desire to work with others when necessary while also able to work independently with limited supervision
  • Strong work ethic
  • Capacity to analyze a problem and then strategically work through possible solutions



  • College degree in Computer Engineering/Science or comparable field
  • Information Technology experience with the following systems (certifications are
  • not necessary):
    • Microsoft Server/Client Operating Systems
    • Microsoft SQL Server databases
    • Microsoft Active Directory / LDAP
    • Microsoft Networking Fundamentals
  • Proficiency in MS Office and other PC applications.
  • Strong customer orientation with 2 yrs experience in Customer Service / Technical




  • 2-4 years’ experience installing software and troubleshooting network related issues preferred
  • Experience in call center/help desk environment a plus





  • A global company with a family culture and strong core values
  • Competitive compensation package with benefits coverage options
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.)
dormakaba USA Inc.









Courtney Salazar
is looking forward
to your application.
In case of questions just dial
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Nearest Major Market: Las Vegas