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Our doors are open – to you. As one of the top three companies for access and security solutions worldwide we make life easier, smarter and more secure. We are a trusted partner that stands for innovation, top performance and a fulfilling workplace. Join our team of 16,000 colleagues around the world and help us build trust every day.

Software Support Technician (Temporary)

Las Vegas, US, 89102

POSITION OVERVIEW/DUTIES:

 

The Software Support Technician will work with our Project Services and Lodging teams to implement software systems, provide technical support to dormakaba internal/external clients, and train clients on a remote basis. The position may also have responsibilities towards training of the Field Resource team [train the trainer] and supporting them remotely when they are handling deployments at the client site.

 

NOTE: this is a temporary position until June 2021, at which time the position may be renewed

 

Specific responsibilities include:

  • Supports the definition, development, installation, and testing of software systems/applications
  • Conducts remote installation of software, and end-user training when required
  • Supports the “installer hotline” with questions that may come up during installations
  • Contributes to the accuracy of technical product training, training guides/material
  • Engages with Engineering if required to test and reproduce reported issues
  • Documents all interaction with customers in Axapta
  • Follows up on escalations assigned until closed or redirected to the right group to close
  • Travels to client sites when required, to repair/replace, or provide training on our products
  • Performs other tasks related to the position or requested by supervisor         

 

CRITICAL SUCCESS FACTORS:

  • Excellent communication skills with an emphasis on working through technical difficulties while assisting end-users
  • Strong attention to detail
  • Ability to remain organized (taking the initiative to create reminders/notes for follow up about issues that were escalated)
  • Desire to work with others when necessary while also able to work independently with limited supervision
  • Strong work ethic
  • Capacity to analyze a problem and then strategically work through possible solutions

 

MINIMUM REQUIREMENTS:

  • College degree in Computer Engineering/Science or comparable field
  • Information Technology experience with the following systems (certifications are
  • not necessary):
    • Microsoft Server/Client Operating Systems
    • Microsoft SQL Server databases
    • Microsoft Active Directory / LDAP
    • Microsoft Networking Fundamentals
  • Proficiency in MS Office and other PC applications.
  • Strong customer orientation with 2 yrs experience in Customer Service / Technical

 

 

PREFERRED REQUIREMENTS:

  • 2-4 years’ experience installing software and troubleshooting network related issues preferred
  • Experience in call center/help desk environment a plus

 

PUT YOUR TRUST IN US

 

WE OFFER:

  • A global company with a family culture and strong core values
  • Competitive compensation package with benefits coverage options
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.)
dormakaba USA Inc.

 

 

 

 

 

 

 

Interested?

Courtney Salazar
is looking forward
to your application.
 
In case of questions just dial
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Please only use the „Apply now“-Button 


Nearest Major Market: Las Vegas