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ServiceNow Platform Operations- & Improvement Manager (m/w/d)

Madrid, ES, 28050

Nov 11, 2022

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

  • Manage, optimize, and support the global IT Service Platform ServiceNow. The goal is to configure the platform according to the requirements of the operating model and ensure stable and performant operations.
  • Manage the external implementation, operations, and support partners of dormakaba and ensure all questions are clarified on short notice.
  • Ensure the partners resolve tickets within agreed service levels. Improve processes guiding the partners to reduce ticket run times and to optimize the release quality.
  • Manage activation of new features, modules and plugins of the IT service platform. Ensure they are integrated into the processes and that they are documented and trained during rollout.
  • Know, align, and optimize how the operational ITSM processes are implemented.. Ensure all implementations match with the IT operating model.
  • Organize starter & refresher trainings on ServiceNow functionalities. Identify topics for special trainings and organize these trainings.
  • Review developments and implementations in the development and test environment. Align requirements with the platform implementation partner. Ensure the IT organization is informed about changes. Review and align all ServiceNow releases and release plans.
  • Ensure the organizational Global IT changes (IT services, assignment groups etc.) are reflected.

 

WE PUT TRUST IN YOU: YOUR SKILLS

  • 2+ years experience as ServiceNow professional.
  • Profound ServiceNow and ITIL4 knowledge.
  • Bachelor or master’s degree in computer science or business administration or comparable knowledge and experience.
  • Experience in working with IT providers.
  • Knowledge of agile project management standards like SCRUM, and project management frameworks – ideally Prince2®.
  • Strong communication skills.
  • Excellent English skills.
  • Ability to work in an intercultural environment.
  • Structured working mode and analytical skills.

 

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

  • Great perspectives in a globally active company with a family culture
  • Attractive salary
  • Development opportunities 
  • Employee Assistance Program
  • Employee discounts (online discounts for shopping, travel, insurance etc.)
dormakaba España, S.A.

 

 

 

 

 

 

 

Interested?

Anna Pokoradi
is looking forward
to your application.
 
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