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Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

Project Coordinator - Temp

Montreal, CA, QC H4P 2G7

Jul 22, 2021

dormakaba: ranked in the top 100 global tech leaders by Thomson Reuters!






The dormakaba Group is one of the top three companies in the global market for access and security solutions. The company is a single source provider of products, solutions and services related to doors and secure access to buildings and rooms. No matter where you are, if you need reliable and innovative access and security solutions, we will provide you high quality service – in hotels, shops, sports facilities, airports, hospitals, at home or in the office. Around the globe.


With over 16,000 employees worldwide (over 500 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience. The dormakaba Group is headquartered in Rümlang, Switzerland, and generates annual revenues of over 3 billion dollars CAD.


dormakaba offers you a career not a job. Join us now and make a real difference in creating the next

generation of products and services. Visit our website www.dormakaba.com





Under the responsibility of the Manager - Project Services, the incumbent is responsible for ensuring the coordination of all projects by optimal planning and organization.





  • Maintain ownership of project success from start to end, and ensure satisfactory closure for all projects assigned
  • Adhere to Project Coordination process, and ensure proper documentation of project docs, issue codes, associated error cost on MS Axapta, other
  • Ensure that we start every project with a solid kick-off, thanking the clients for choosing dormakaba, and going over dates, payments, to ensure that we set clear expectations from start
  • Keep the client informed on shipping date, installation date and if any issues may arise
  • Administer the customer and installer’s invoice and its reconciliation and collection
  • Refer any collection problems (over 30 days) to the Credit Department
  • Follow up with the customer when project installation is completed; proceed with a satisfaction survey
  • Manage any problems or situations that may arise with the customer during the coordination of the projects. Escalate to correct person / group when necessary
  • Send credit applications to open new accounts
  • Perform all other tasks related to the position.





  • College degree in Business Administration, or experience in a related field
  • 4 years of experience in customer service including 2 years in project management / coordination
  • Must be very organized, able to prioritize tasks, and possess developed time management skills
  • Must be bilingual French and English; Spanish would be considered as a strong asset
  • Previous leadership / management experience will be considered as an asset
  • Available for traveling, occasionally
  • Experience in collection is an asset
  • Ability to work in a fast-paced environment and to multitask
  • customer-oriented attitude
  • Excellent planning and organizational skills
  • Process and result oriented, flexible and open to change
  • Team player and positive change agent
  • Computer knowledge, MS Office and Outlook, Microsoft Dynamics an asset
  • Must have unrestricted Canadian work authorization.



We offer


  • A fast-growing international company
  • A stimulating, fast and friendly work environment
  • An opportunity to highly contribute to the success of the company
  • Competitive global compensation
  • Free parking and on-site cafeteria
  • A 3-minute walk from Namur metro station.
dormakaba Canada Inc.









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