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Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

Project Mgr. LGS Training Program

Montreal, CA, QC H4P 2G7

Jan 15, 2022

dormakaba: ranked in the top 100 global tech leaders by Thomson Reuters!

https://www.thomsonreuters.com/en/products-services/technology/top-100.html

 

 

Company

 

The dormakaba Group is one of the top three companies in the global market for access and security solutions. The company is a single source provider of products, solutions and services related to doors and secure access to buildings and rooms. No matter where you are, if you need reliable and innovative access and security solutions, we will provide you high quality service – in hotels, shops, sports facilities, airports, hospitals, at home or in the office. Around the globe.

 

With over 16,000 employees worldwide (over 500 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience. The dormakaba Group is headquartered in Rümlang, Switzerland, and generates annual revenues of over 3 billion dollars CAD.

 

dormakaba offers you a career not a job. Join us now and make a real difference in creating the next

generation of products and services. Visit our website www.dormakaba.com

 

 

Summary

 

Reporting to the AVP Project Services and working closely with the product specialist, support team and digital marketing team, dormakaba lodging Project Services team is looking to hire an exceptional Project Manager that will play a key role to help ensure we continue to provide the best experience to our valued clients and help support Customer Success.

 

 

Responsibilities

 

  • Lead the dormakaba LGS Installer Certification Program Manager and related projects
  • Lead LGS “Train the Trainer” sessions for Multihousing DIST/Integrators and for INTL RMO-DIST resource
  • Engage with the global market leads and stakeholders to assess training needs and adjust training remote / onsite training activity to support as required in the different regions
  • Track activity in a monthly report and provide regular updates to the Program Sponsor / Steering Committee
  • Coordinate training / certification sessions, and lead training on process, guidelines, and expectations.
  • Manage projects assigned by CS Management and help identify opportunities that can initiate new strategic project aimed to improve customer experience.
  • Ensures timely execution of the different Project phases by coordinating internal and external suppliers and escalating problems through the organization as required.
  • Develop detailed project plans, trackers and collaborate with leadership to introduce/update related KPIs
  • Maintain metrics and dashboard related to installation / training services and strategic objectives
  • Introduce/maintain tool kits, service items, installation products
  • Develop/update training products [training kits, videos, manuals, agendas, and e-learning modules]
  • Coordinate learning and development logistics from beginning to end of process including the marketing and promotion of Learning Programs
  • Process sales orders to invoice for training fees, ship training material and issue purchase orders to pay for service, event costs and services as required

 

 

Requirements

 

  • Technical and relevant college / university degree. Formal qualification in Project Management an asset.
  • 2 years’ experience with training and development of training programs / training products
  • Previous experience as an Instructional Designer, working Learning Management Systems and or developing of interactive e-learning modules will be considered a strong asset
  • Bilingual (French & English). Additional languages are considered an asset
  • Highly customer centric, safety conscious and a strong team player with a sense of urgency
  • Exceptional communication skills with a proven ability to work effectively within cross functional teams
  • Process improvement mindset with strong analytical, project management and organizational skills
  • Proactive with strong initiative, high integrity, and efficient time management
  • Well-developed ability to manage confidential and sensitive information with tact and diplomacy
  • Attention to detail with the ability to adapt to often changing schedules and priorities in a deadline driven environment
  • Able to use basic power tools to complete new product installation or provide corrective maintenance
  • High proficiency in Microsoft Office Applications, and MS Visio. Experience with Salesforce CRM considered an asset
  • Available to travel up to 30% time.

 

 

We offer

 

  • A fast-growing international company
  • A stimulating, fast and friendly work environment
  • An opportunity to highly contribute to the success of the company
  • Competitive global compensation
  • Free parking and on-site cafeteria
  • A 3-minute walk from Namur metro station.
dormakaba Canada Inc.

 

 

 

 

 

 

 

Interested?

Salima Laalou
is looking forward
to your application.
 
In case of questions just dial
+1-438-342-5132-
Please only use the „Apply now“-Button