Service Plan Coordinator / Sales Support - Temporary

dormakaba: ranked in the top 100 global tech leaders by Thomson Reuters!

https://www.thomsonreuters.com/en/products-services/technology/top-100.html

Company

The dormakaba Group is one of the top three companies in the global market for access and security solutions. The company is a single source provider of products, solutions and services related to doors and secure access to buildings and rooms. No matter where you are, if you need reliable and innovative access and security solutions, we will provide you high quality service – in hotels, shops, sports facilities, airports, hospitals, at home or in the office. Around the globe.

With over 16,000 employees worldwide (over 500 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience. The dormakaba Group is headquartered in Rümlang, Switzerland, and generates annual revenues of over 3 billion dollars CAD.

dormakaba offers you a career not a job. Join us now and make a real difference in creating the next

generation of products and services. Visit our website www.dormakaba.com

The Inside Sales department is looking for a responsible, focussed and organized person to join our team! The individual will manage product and customer data integrity for hotel and multi-housing market and supply administrative support to our inside sales team.

The position

• Review agreement, activate service and enter orders to be invoiced
• From a dashboard, identify completed projects, for each client, summarize installed system’s features and create the original warranty line in our system
• Data entry in both software ACT and Axapta, while ensuring similarity
• Using reports, find potential leads and identify them in our database for use by the sales team
• Ensure data cleaning and data integrity in ACT database and create targeted client groups on a monthly basis
• Coordinate monthly end of warranty notification mailing to our customers
• Offer administrative support to the inside sales team by conducting search or generating analytical reports
• Answer customer requests and conduct courtesy calls, if needed
• All other task considered relevant to the position.

Requirements

• Experience in customer service and data entry
• Experience in call center (a plus)
• Experience in coordination and creation of call lists and/or client databases
• Intermediate proficiency with Excel and data manipulation
• Computer literacy (Word, Excel) Lotus Notes, Internet and Act database
• Bilingualism required
• Organized with good priority management skills
• Analytical, meticulous and detailed oriented
• Quick and efficient in data entry
• Multi-tasking.

We offer

• A fast-growing international company
• A stimulating, fast and friendly work environment
• An opportunity to highly contribute to the success of the company
• Competitive global compensation
• Free parking and on-site cafeteria
• A 3-minute walk from Namur metro station.