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Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

3rd Level Support Engineer exos 80 - 100% (m/w)

Rümlang, CH, 8153

Sep 3, 2021

exos is our flagship product when it comes to electronic access. To be able to guarantee the satisfaction of our customers in the long term, we rely on first-class support, which you ensure as

 

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

  • As a member of the Technical Support exec team, you are responsible for all support activities,
  • Handling inquiries, analysis of technical issues and solving problems as part of an interdisciplinary team
  • Assist field technicians by answering technical questions about our hardware and software products, troubleshooting technical issues, and providing guidance on resolving customer defects
  • You are the interface to our market organizations and many internal teams, including Development, Product Management, Field Service, Training and Global Business Owner.
  • You coordinate troubleshooting measures as part of the problem management in coordination with the responsible parties.
  • Provide high-quality articles for a publicly accessible knowledge base
  • Your suggestions for product optimization are an important contribution to the further development of our products
  • Assist the team in the continuous optimization and further development of the support organization

 

THAT IS WHY WE TRUST YOU: YOUR SKILLS

  • You have a high degree of professionalism, empathy and a down-to-earth mentality when working with customers, end-users and employees.
  • Engineer (Bachelor) in the field of computer science/electrical engineering/communications engineering or comparable competence gained through:
  • More than three years of professional experience in technical support (2nd/3rd level) of software systems or as a service engineer/project manager with field experience in installation, configuration and operation of software systems.
  • Practical experience in software development or knowledge of exos and access control is an advantage.
  • Strong IT skills for operating systems, servers, databases, networks, HW in the area of access control, experience in support processes and systems
  • Able to multi-task effectively in a fast-paced, ever-changing environment
  • Excellent verbal and written communication skills and common sense are required
  • Priorities will be agreed upon with the supervisor. However, a willingness to work independently is expected
  • Languages: We expect fluency in English and German, both spoken and written

 

 

YOU CAN RELY ON IT: A MOTIVATING WORKING ENVIRONMENT

  • Best opportunities in a globally operating group with the culture of a family business
  • Exciting activities in an expanding company
  • Performance-related pay
  • Thorough training
dormakaba Schweiz AG

 

 

 

 

 

 

 

Interested?

Jochen Übele
is looking forward
to your application.
 
In case of questions just dial
+41-44 818 9044
Please only use the „Apply now“-Button