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Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

3rd Level Support Specialist Cloud Application 80 - 100% (f/m/d)

Rümlang, CH, 8153

Nov 4, 2021

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

  • You ensure to provide excellent customer service through phone, e-mail, chat, etc., in a timely and accurate manner.
  • You serve as the liaison between development, management and customer to improve customer service and business productivity.
  • You analyze customer complaints and provide appropriate corrective actions
  • You Track, follow up and resolve customer’s outstanding issues in a timely fashion.
  • You identify, record and manages the lifecycle of all problems
  • You communicate customer feedback to technical and marketing teams to develop processes for better serving customers.
  • You liaise with regional market organizations, partners and customers in case of incidents or no availability of service
  • You are a member of the deployment release team
  • You develop and maintain an in-depth product knowledge base
  • You build customer service programs to provide outstanding service

 

WE PUT TRUST IN YOU: YOUR SKILLS

  • Minimum 2 years of experience in a similar Position
  • Experience in supporting a cloud solution
  • Experience with the ITIL framework

 

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

  • Great perspectives in a globally active company with a family culture
  • Attractive salary
  • Development opportunities 
  • Employee Assistance Program
  • A first-class Employee Restaurant
  • Support of militia work / charitable projects during working hours

 

dormakaba is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other legally protected characteristics.”

 

 

FOR THIS POSITION WE DO NOT ACCEPT CVs FROM AGENCIES

dormakaba Schweiz AG

 

 

 

 

 

 

 

Interested?

Jochen Übele
is looking forward
to your application.
 
In case of questions just dial
+41-44 818 9044
Please only use the „Apply now“-Button