Service Technician- Automatics
St. Louis, MO, US, 63127-1555
POSITION OVERVIEW
dormakaba is seeking an experienced Service Technician to join our Service team in St Louis, MO. This position will be responsible for the install and service of a variety of doors and related materials, equipment, and control devices. This role will find ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.
HIRING HOURLY RANGE: $20.00 - $30.00 (Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Please visit our career site for more information on benefits.
PRIMARY DUTIES
- Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
- Installs dormakaba equipment in commercial buildings
- Services customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
- Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers
- Maintains accurate service data through diligent and timely use of all service documentation and technical data
- Manages assigned parts and consumable stocks effectively
- Communicates with Sales and Service management about customer complaints and sales opportunities
REQUIREMENTS
- Valid current driver’s license
- Mechanical knowledge, 3-5 years of relevant experience
- An exceptional candidate would have an Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification
- Understanding of mechanical and electrical equipment
- Ability to troubleshoot mechanical and electrical issues
- Ability to professionally communicate with clients, managers, and coworkers
CRITICAL SUCCESS FACTORS
- Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
- Ability to communicate effectively with clients, managers, and coworkers
- Problem solver (always brings solutions, enjoys challenges)
- Dependable (reliable and follows through on commitments)
- Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)
WE OFFER
- An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
- Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
- Career fulfillment with growth and development opportunities
- Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!
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