We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Service Coordinator

Tiverton, GB, EX16 6SS

Nov 12, 2023



Are you a practical, organized and capable individual who loves a challenge and enjoys solving problems?


We are looking for a Service Coordinator to join our business. Our service coordinators are the mainstay of our operation. Working alongside our team of field service technicians, they are the individuals who ensure that we successfully keep our commitments and meet the customers expectations.  



In this role you will collaborate with our service engineers across a given location planning, prioritizing and organizing their day-to-day operations. The role will involve building relationships with our technicians, with everyone working together as a team to ensure our customers get what they need within the appropriate timescales. Just as important are the customer relationships, as you will need to liaise with customers to arrange timing of visits, keep them informed of any changes and potentially arrange delivery of equipment and materials.      


You may of heard the expression “no two days are the same”? This role is definitely for those individuals who can demonstrate that they like variety and can adapt to the changing requirements of ongoing situations. We also pay a significant quarterly team bonus on achieving goals and targets relating to the service we provide.


To be successful you need to be reliable, demonstrate perseverance, be customer focused, and also have a positive attitude and a willingness to support your team and your customers to ensure we all achieve success.   



We are looking for someone with:

  • Excellent customer service skills (ideally from a business-to-business environment) with the ability to communicate clearly, both verbally and via email to internal and external clients.
  • IT literate with knowledge of MS office products. If you have experience of a CRM package such as Servicemax or similar, that would be a real advantage, although training will be given.
  • Proven ability to solve problems and work in a sometimes-pressurised environment.
  • Calm and confident manner, with a positive attitude and that be able to demonstrate (i.e. give examples) of meeting challenges and going the extra mile for a customer.



At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.


We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:


  • 25 Days Annual Leave + Bank Holidays
  • Boost your holiday to 28 days with our holiday purchase scheme
  • Significant Quarterly Bonus Scheme
  • SMART Pension Scheme (You pay 3% we pay 6%)
  • 2 x Life Insurance
  • Enhanced maternity / Paternity benefits (After qualifying period)
  • Medical insurance & medical cash plan (cash help with optical, dental, etc)
  • Free employee advice service (wellbeing, legal etc),
  • Employee Discount Platform
  • Internal Recognition & Reward Schemes
  • Hours of work are 08:00-1700 Mon - Friday, with Hybrid working available after probation


Is this you? Are you interested? Apply online today.


We look forward to hearing from you

dormakaba UK Ltd.









Steve Dunn
is looking forward
to your application.
In case of questions just dial
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