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Technical Sales Engineer

Troy, MI, US, 48083

Jan 26, 2023



dormakaba is seeking a Technical Sales Engineer to join our Sales team. This position is responsible for providing support to the internal and external sales teams and customers through technical product support. This role will also provide direct support to end user customers, or third parties as well.




  • Supports the lodging sales teams during all sales cycle phases of projects.
  • Presents directly to customers on behalf of the sales team to help explain technical and hardware aspects as needed and discusses any SOW concerns for the project during the selling phase
  • Collaborates to understand the overall goals of the customers presented by the SALES team and makes sure we are providing the best solution for their requirements
  • Conducts site survey reviews and provides hardware requirements support as needed
  • Works with engineering, product management keeping up to date on part number configurations and changes also helps address product questions and issues as needed
  • Supports internal project teams and technical support as it relates to sales
  • Helps ensure Axapta, CRM and Salesforce is updated accordingly to needed part number configuration changes and pricing updates
  • Supports project teams during project deployment with survey errors, SOW issues, change orders and corrections
  • Provides administrative assistance to management team members as needed
  • Works with management and the team on continuing improvement process for the sales team during the selling and close phases
  • Helps identify and establish new business and up/cross selling opportunities
  • Supports the members of the sales team with training in the uses of our product and services
  • Communicates new product and services opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff
  • Develops and maintains sales materials and current product knowledge





  • 3 years in a technical support or technical sales support role
  • Bachelor’s Degree in business/engineering or related work experience




  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
  • Team player and strong collaborator
  • Problem solver (always brings solutions, enjoys challenges)
  • Dependable (reliable and follows through on commitments)
  • Possesses in depth knowledge of our company’s technical products and services
  • Able to prepare and develop technical presentations as needed
  • Active listening skills, patience, and confidence
  • Good leadership and team working skills
  • Skilled at networking and uncovering new opportunities
  • Creative problem solver who can react quickly and multi-task
  • Excellent verbal and written interpersonal, presentation and communication skill




  • An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
  • Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401k), Paid Time Off and Holiday Pay
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!




The Federal Executive Order 14042 on COVID-19 requires all current and new employees of government contractors to comply with one of the following on or before the Federal deadline date:

  1. Received their final vaccination dose – either their second dose of Pfizer or Moderna, or single dose of Johnson & Johnson OR
  2. Submitted a medical exemption/accommodation request for approval OR
  3. Submitted a religious belief exemption/accommodation request for approval.


dormakaba is a federal contractor which means all our team members must comply with this order by the Federal deadline to start and continue employment with us. Our Talent Acquisition team will confirm the Federal deadline date at the time an offer is made to help ensure compliance.



dormakaba USA Inc.









Michael Azzariti
is looking forward
to your application.
In case of questions just dial
Please only use the „Apply now“-Button 

Nearest Major Market: Troy
Nearest Secondary Market: Detroit