Service Coordinator

Dorma Hüppe is part of the dormakaba Group and makes up the Movable Walls business.  We are the leading providers of high-quality moveable partition systems for locations not limited to hotels, convention centres, office buildings, showrooms, banks, trade fairs & shopping centres. We provide our customers around the world with intelligent solutions for efficient room management.

Whoever starts working with us can feel it right away: We are curious about people and always expect the best of them. Approaching new colleagues candidly and welcoming them with confidence – for us it is part of the culture that has  made us successful.

We're on the lookout for a Service Coordinator, to assist in the scheduling, despatch and coordination of our Technicians and Sub-contractors. This is a vital role for our business as it serves as the first point of contact for all service enquiries and acts as the liaison between our clients and technicians.

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR OPPORTUNITY

This role will see you working closely with our customers, both internal and external, leading you to develop strong relationships in order to provide an exceptional customer experience. Tasks will include:

• Generate, process and schedule daily works for technicians & subcontractors (reactive & maintenance)
• Updating our valued customers on service delivery, progress of delivery and completion of reports via customer portals
• Communicating with technicians regarding their work order requirements, ensuring all data is entered for invoicing
• Liaising with Service Managers and Customers in regards to work queues, site expectations and the time management of jobs
• Maintenance of the Service Database to ensure client and site information is up to date and also update client portals as required.

WE PUT TRUST IN YOU: YOUR SKILLS

The ideal candidate will have at least 2 years’ experience working within administration or service/scheduling, and be looking for career longevity, and possess the following skills:

• Experienced in scheduling a field-based workforce
• Ability to plan, organise and monitor the Service delivery
• Exceptional time management skills with the ability to work under pressure
• Intermediate to Advanced skills in MS Excel, Outlook and Word
• Knowledge of our CRM (Salesforce/Service Max) will be an advantage

We are looking for someone with an engaging, friendly personality and a professional phone manner. You will be a problem solver who has a ‘can do’ attitude.

WHAT YOU GAIN FROM WORKING AT DORMA HUPPE

Continued training
A supportive and highly motivated team
Comprehensive training and development Employee Assistance Program for all employees
Access to discounted Private Health Insurance
 

If you are looking for a role and workplace that matches your ambitions, we want to hear from you!

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.