Service Technician- Automatics

POSITION OVERVIEW

dormakaba is seeking a Field Service Technician to join our team! This position is responsible for installing and servicing a variety of automated doors and related materials, equipment, and control devices.

**This will be a remote role based in Texas**

HIRING SALARY RANGE: $70,720 - $87,360 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)
This position includes a competitive benefits package.  Please visit our career site for more information on benefits.

PRIMARY DUTIES

• Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
• Installs dormakaba equipment in commercial buildings
• Services customer equipment to the customers’ ongoing satisfaction and sets minimum performance standards
• Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers
• Maintains accurate service data through diligent and timely use of all service documentation and technical data
• Manages assigned parts and consumable stocks effectively
• Communicates with Sales and Service management about customer complaints and sales opportunities
• Performs additional related tasks as directed by company management

REQUIREMENTS

• Valid current driver’s license
• Mechanical knowledge, 3-5 years relevant experience
• An exceptional candidate would have an electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification

CRITICAL SUCCESS FACTORS

• Team player and strong collaborator
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Understanding of mechanical and electrical equipment
• Ability to troubleshoot mechanical and electrical issues
• Communication with clients, managers, and coworkers
• Ability to lift and carry at least 50 pounds; 35 pounds over the shoulder

WE OFFER

Employees who exhibit the six behaviors of dormakaba:

•  Make things simple for our customers
• Act as one global team
• Develop ourselves
• Be courageous and play to win
• Be respectful and communicate openly
• Celebrate success

As well as:

• Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401k), Paid Time Off and Holiday Pay
• Career fulfillment with growth and development opportunities 
• Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!

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