Field Service Technician - Tampa, FL

POSITION OVERVIEW

dormakaba is seeking a Field Service Technician to join our Service team in Tampa, FL. This position is responsible for providing service and performing preventative maintenance on automated door systems. 

**This will be a remote role based in Tampa, FL**

HIRING HOURLY RANGE: $24.00 - $30.00 (Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.  Please visit our career site for more information on benefits.

PRIMARY DUTIES

• Carries out corrective service and preventative maintenance on a range of automated door systems in a professional and customer-oriented manner
• Installs automated door products and parts in commercial buildings
• Diagnoses and resolves automated access systems issues resulting in less than optimal performance. Ensures that systems are functioning to the customers’ ongoing satisfaction
• Projects a customer first service image through competent service procedures, professional personal presentation, and communication with all customers
• Maintains accurate service data through diligent and timely use of all service documentation and technical data
• Manages assigned parts and consumable stocks effectively
• Communicates with Sales and Service management about customer complaints and sales opportunities
• Additional related tasks as directed by company management

REQUIREMENTS

• Valid current driver’s license
• Mechanical knowledge, 3-5 years relevant experience
• An exceptional candidate would have an electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification

CRITICAL SUCCESS FACTORS

• Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
• Team player and strong collaborator
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Understanding of mechanical and electrical equipment
• Ability to troubleshoot mechanical and electrical issues
• Communication with clients, managers, and coworkers

WE OFFER

• An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
• Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401k), Paid Time Off and Holiday Pay
• Career fulfillment with growth and development opportunities 
• Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!

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