We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Service Technician Lead

Austin, TX, US

Nov 24, 2023


The Service Technician Lead is the key organizer and communicator to running large (over $100,000 revenue in labor) projects or long-term engagement installations (over 1 month) in the field.

This person will work in the field in Austin, Texas, and will be required to travel to surrounding areas and potentially to anywhere within the US.


The rate of pay for this role will range from $25/hr. to $40/hr. (to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)



  • Lead all National Install Team Installers
  • Communicate job site progress, issue and conflict resolution with end-users on site
  • Serve as a company liaison by sharing consistent reports of job progress to the end-user customer, distribution customer, EUC, DDM and Field Install Manager
  • Ensure that the project is completed as efficiently as possible with unwavering dedication to excellent product performance
  • Communicate with the Field Install Manager and with other management to grow and develop National Account Technicians into Regional Technicians; mentorship of the team with genuine interest in their development is a must
  • Provide technical training/certification to end-users, distribution partners, integrators, technicians, and sales staff with respect to Wi-Q and with other security products/software/systems offered by AHS/ACS
  • Maintain all training/certifications required to support all products in the AHS/ACS portfolio
  • Communicate with Installation Technicians by answering questions and receiving information



  • Knowledge/experience with IT and computer networking
  • Knowledge of the security hardware industry
  • Commercial door hardware experience
  • Knowledge of construction principles and practices
  • Valid state driver’s license, without restrictions


Travel Requirements

  • Ability to relocate to Austin, TX for 1+ yrs.
  • Ability to move to assignment elsewhere in the US following completion of project (relocation costs are covered for projects lasting 1+ yrs., costs for monthly trips back to home base are reimbursed for projects less than 1 yr.)


Physical Requirements

  • Work and communicate verbally in a construction environment and via telephone
  • Use close vision with or without correction
  • Reach with hands and arms, climb a ladder, balance
  • Work with low voltage and use electronic testing equipment
  • Lift 60 lbs.



  • Associate’s degree in a technical field



  • We take care of our employees on DAY ONE. We offer immediate medical, dental, vision, life, and disability insurance coverage options. No waiting periods!
  • Your health is our priority, we offer wellness programs to aid in your physical well-being. 
  • Vacation and personal time off.
  • We support your growing family; we provide parental leave for moms and dads!
  • Wisely plan for your future with our 401k matching plan beginning on DAY ONE.
  • Supporting your career development with our tuition reimbursement program. 
  • Pave the way for success with a CliftonStrengths assessment.
  • Robust culture supporting internal advancement with our Learn and Grow Program.
  • Access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
  • Employee Assistance Program (professional support for work, financial, family issues, etc.).
  • Voluntary legal insurance.
  • Unlimited referral reward bonuses.
  • Corporate discounts for shopping, travel and more!



Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.


Learn why our employees enjoy working for us, click here to view dormakaba testimonials!


dormakaba USA Inc.









Linnea Mobley
is looking forward
to your application.
In case of questions just dial
Please only use the „Apply now“-Button 

Nearest Major Market: Austin