Our doors are open – to you. We are one of the Top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace. Join our team of 15,000 colleagues around the world and help us build trust every day.

Service Technician

Columbia, MD, US, 21045

Aug 9, 2022

 

POSITION OVERVIEW

dormakaba is seeking an experienced Service Technician to join our Service team! This position will be responsible for the install and service of a variety of doors and related materials, equipment, and control devices. This role will find ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.

 

 

PRIMARY DUTIES

  • Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
  • Installs dormakaba equipment in commercial buildings
  • Services customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
  • Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers
  • Maintains accurate service data through diligent and timely use of all service documentation and technical data
  • Manages assigned parts and consumable stocks effectively
  • Communicates with Sales and Service management about customer complaints and sales opportunities

 

 

REQUIREMENTS

  • Valid current driver’s license
  • Mechanical knowledge, 3-5 years of relevant experience
  • An exceptional candidate would have an Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification
  • Understanding of mechanical and electrical equipment
  • Ability to troubleshoot mechanical and electrical issues
  • Ability to professionally communicate with clients, managers, and coworkers

 

 

CRITICAL SUCCESS FACTORS

  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
  • Ability to communicate effectively with clients, managers, and coworkers
  • Problem solver (always brings solutions, enjoys challenges)
  • Dependable (reliable and follows through on commitments)
  • Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)

 

 

WE OFFER

  • An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
  • Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!

 

dormakaba USA Inc.

 

 

 

 

 

 

 

Interested?

Michael McGoun
is looking forward
to your application.
 
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Nearest Major Market: Baltimore