Field Manager

We are seeking a Field Manager to join our QLD Service team. You will lead an experienced and capable team within our Service business with accountability for the timely repair, servicing, and maintenance of automatic doors within a geographic area in line with company and customer expectations.

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

This is a challenging position - you will need to work through complex issues for our customers, navigate and engage with a broad range of internal and external counterparts, and promote the solutions and capabilities to the broader team. 

Key responsibilities will include: 

• In collaboration with the Scheduling team, ensure the coordination of the Service Technicians.
• Formulating Service strategies for the area, in accordance with overall strategy and contributing to Regional strategies.
• Work with the Training & Assessment team to generate and update a team skills matrix with a focus on developing the competencies and efficiencies of staff within the SE Service team.
• Ensure that workorders are undertaken & completed correctly.
• Ensure field activity recording is completed in real-time by field teams & daily worksheets align with payroll.
• Ensure any non-compliant installed equipment is identified with resolution escalated with the customer & outcome transparent.
• Ensure that all relevant employee background checks are reviewed as required (for example Police Background Checks, Driving Licences, Working with Children) as well as ensuring that the field team have the appropriate work-related tools equipment and workwear.
• Ensure field vehicles are maintained and serviced to minimum safe conditions as and when required.
• Support & coordinate regional or remote works by scheduling travel & accommodation.

WE PUT TRUST IN YOU: YOUR SKILLS

We are looking for someone who is enthusiastic about engaging with their team and has the resilience to navigate a demanding role in a dynamic work environment. You will be someone who has the ability to naturally build relationships and be genuinely motivated to go above and beyond expectations. 

The following skills and attributes will lead to your success in this role:

• Demonstrated success managing a service-oriented team.
• Excellent communication and problem-solving skills with the ability to interact effectively with staff and customers at all levels.
• Knowledge of the commercial and retail market is advantageous but not essential.
• Ability to think on your feet and strive in a fast pace, pressured environment with a focus on client management and employee engagement.
• Strong management and leadership skills with the ability and desire to mentor, coach and engage your team.

WHAT YOU GAIN FROM WORKING AT DORMAKABA

In joining the dormakaba team, you gain access to a global network of colleagues that want to see each other succeed. Other benefits are:

• Fully maintained Company Vehicle, Incentive Program, iPad, Mobile Phone & Company Uniform. 
• A supportive and highly motivated team
• Employee Assistance Program for all employees 
• Access to discounted Private Health Insurance 

If this sounds like the role for you, we want to hear from you!
dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, verteran status or other legally protected characteristics.