Service Technical Trainer

We’re seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the National Training & Field Assessment Manager and the broader Technical Training and Service Team, you will develop and implement effective local processes, impart your technical expertise, and support in the generation of training material.

Key responsibilities will include:

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Act as a technical subject matter liaison across teams and stakeholders.
• Develop, update and share best practices and technical knowledge.
• Provide technical support and tools to the service team and field staff.
• Conduct competency assessments and on-site work audits.
• Maintain and manage technical documents to ensure accessibility and accuracy.

While our training centre is based in Sunshine Coast, this person can be based in South Brisbane, North Brisbane or Sunshine Coast. Some travel will be required.

YOUR SKILLS

Ideally you will have previous experience in a similar position, facilitating training and conducting assessments within a field role. An understanding of technical product training will be highly beneficial.

• Experience working in a service environment. 
• Proven background in mechanical or electrical systems.
• Residential experience with Garage Doors is advantageous, but not essential.
• Proven experience designing, developing, and updating existing training packages is highly desirable.
• Certificate IV Training and Assessment is desirable but not essential. 

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE         

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world! 

• Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive program!
• Hybrid role with flexible working arrangements.
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
• Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more!

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.