Customer Sales Administrator
Hallam, VIC, AU, 3803
THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY
Working from our Head Office in Hallam, we are looking for a seasoned Customer Sales Administrator to join our collaborative National Customer Experience team on a full-time basis.
You’ll play a pivotal role in modeling our exceptional customer care at dormakaba AU, by acting as the critical link in the sales process between our sales team, key stakeholders and the end user.
Key responsibilities will include:
- Accurate data entry by keying orders into SAP (CRM System)
- Ensure all customer queries are resolved within a timely manner.
- Provide a welcoming and helpful interface between the team and key internal and external stakeholders
- Escalation of customer queries to Customer Service Manager
- Manage backorders and exceptions
- Build and maintain rapport with new and existing customers
- Ensure fluid communication between Service, Sales and Operations.
- Acceptance of occasional Inbound calls
This role requires you to work 38 hours a week, Monday – Friday, 8.30am – 5pm.
YOUR SKILLS
- Detail oriented; data accuracy is essential to be successful in the role
- Ability to multitask
- Ability to resolve questions and queries in a timely manner
- Excellent phone etiquette and manner
- Strong verbal and written communication skills
- Proficient computer skills
- Works well in a team as well as autonomously
- Customer focused
WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE
Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!
- Hybrid role with flexible working arrangements.
- Parking with onsite gym for employees.
- Access to discounted Health Insurance.
- VIBE Committee dedicated to staff engagement.
- Peer to Peer Recognition via our ‘AAA’ Nominations and awards
To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en
Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.
dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Location: Hallam