Industrial Technical Specialist

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

We’re seeking an enthusiastic and passionate individual to join our Training & Compliance team, becoming our Industrial door subject matter expert. In this role you will be responsible for developing and maintaining Industrial door training content whilst being the trusted training partner for other technical training for the service part of our business.

In this role they will analyse current practices, identify areas for improvement, and research industry best practices and relevant regulations to deliver technical training, prioritising safety, to service technicians, agents, and internal staff.

Key responsibilities will include:

• Develop, plan, provide and coordinate training for Industrial Technicians, Agents, and Field Managers.
• Coordinate & align with Subject Matter Experts in regard to technical aspects across a range of industrial products & manufacturers (e.g. roller shutters, rapid roll doors & gates).
• Improve, update, and share latest technology and best practices (including writing SOPs) for site area management, job safety & identified areas for improvement. 
• Be a conduit to receive and provide technical advice to installers and technicians on process, methodology, theory and practice.
• Provide Technical and Field support for our Service Technicians, Field Manager and Agents in the region.
• Carry out Technician Competency & onsite work audits.
• Assist in incident investigations in collaboration with internal stakeholders.

There will be a need to travel to various locations quarterly and as required, to conduct training and provide support whilst supporting the local business unit's training administration and processes.

WE PUT TRUST IN YOU: YOUR SKILLS

Ideally you will have previous experience in a similar position, facilitating training and conducting assessments within a field role. An understanding of technical product training will be highly beneficial.

• Technical experience within service department or similar technical training environment.
• Certificate IV Training and Assessment desirable.
• Strong analytical and Microsoft Office capabilities.
• Confident in public speaking.
• The ability to facilitate, mentor, coach and build relationships to create lasting relationships and to promote behavioural change.
• Stakeholder management capabilities, allowing you to foster collaborative partnerships with all levels of our business.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE   

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world! 

• Fully Maintained Company Vehicle, Mobile Phone & iPad
• KPI based Incentive Scheme
• Full Training Provided
• Access to discounted Health Insurance.
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.