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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Invoicing Team Leader

Hallam, VIC, AU, 3803

Jul 2, 2024

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Reporting to the Systems and Process Improvement Manager, this role is primarily responsible for the day to day allocation of work managed by the Invoicing team. You’ll be responsible for ensuring that all invoicing and associated administration activities are managed in an accurate, efficient and timely manner. With a team of 8 team members in Hallam, this role will suit a motivated individual that has a focus on getting the best out of their team through creating high engagement and connections to drive efficiency and results!

Key responsibilities will include:

Manage, coach, train and support the Hallam based Invoicing team to deliver the highest level of customer service, identifying learning and development needs.
Ensure that the Company meet or exceed contractual compliance targets linked with customer contracts.
Communicating with customers, both internal and external, regarding invoice or account enquiries.
Develop and improve on current procedures relating to the Invoicing team, ensuring consistency in service delivery and produced outcomes.
Develop and implement quantifiable KPIs for the team.
Maintain a regular reporting schedule.
Finalise end of month processing, including work orders, invoicing and reporting to the Management team

YOUR SKILLS

You are self-driven, intuitive and passionate about providing exceptional customer service and possess the following skills and experience:

Experience in a similar team leader or management role
Sound understanding of MS Office Suite
Strong administrative skills and high levels of attention to detail
Strong ability to initiate, build and maintain strong and effective relationships and partnerships with all levels of stakeholders.
Works well under pressure, can prioritise and has the ability to meet tight deadlines.

Previous experience with CRM and SAP is advantageous but not essential.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world!

Access to discounted Health Insurance.
VIBE Committee dedicated to staff engagement.
On site parking and gym for employees
Peer to Peer Recognition via our ‘AAA’ Nominations and awards

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

dormakaba Australia Pty. Ltd.

Interested?

Chloe Brannan

is looking forward
to your application.

In case of questions just dial

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