National Account Manager

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

We have an exciting opportunity for a National Account Manager to join our broader Strategic Sales team at dormakaba, a global leader in smart access solutions. Based at our Hallam (Melbourne) or Moorebank  (Sydney) office, you will take ownership of a portfolio of our national customers, known as ‘national accounts’, ensuring ongoing satisfaction while identifying new growth opportunities across multiple verticals.

In this role, you will build upon established relationships with customers and partners, working closely with stakeholders to understand their requirements and align them with our diverse range of access solutions and services. You’ll act as a strategic partner and trusted advisor, delivering sustainable, tailored solutions that support our customers’ evolving needs while adhering to agreed contractual agreements.

This role will be commencing in July 2025

Key responsibilities will include:

• Acting as the key point of contact for national customers and ensuring their needs are handled in a timely manner.
• Being accountable for your portfolio by ensuring that the services provided meet client budgets and requirements.
• Monitor the performance of corporate agreements to ensure desired performance levels are being met, resolving non-conformances in a professional and expedient manner
• Collaborate with internal teams including product management and service delivery to support and enhance customer experience.
• Generate progress reports for clients and senior leaders within our organisation
• Identify upsell, cross-sell, and explore renewal opportunities and communicate with the appropriate internal teams regularly

YOUR SKILLS

You’re a relationship-driven professional with a strategic mindset and strong business acumen. You thrive in a multifaceted environment and are passionate about delivering value to clients while working collaboratively across teams within dormakaba.

The following skills and experience will lead to your success:

• Previous experience as an account manager, juggling the priorities that come with the role.
• A track record of meeting and exceeding sales or service targets.
• Strong written and verbal communication skills.
• Excellent time management and organisational skills.
• A consultative approach with the ability to understand and translate customer needs into solutions.
• Proficiency in Microsoft Office; experience with Salesforce CRM and SAP is advantageous.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE        

At dormakaba, we’re more than access solutions—we’re about access to opportunity. We’re proud of our inclusive, people-first culture and our global reputation as an industry leader.

• Vehicle Allowance, Laptop, Mobile Phone, iPad & Incentive Program!
• Hybrid role with flexible working arrangements.
• Parking with onsite gym (for Hallam based) for employees.
• Access to discounted Health Insurance.
• Staff engagement initiatives via our VIBE Committee
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• A chance to be the ‘face of dormakaba’ in the industry

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.