Service Manager VIC

Due to an internal move, we have an opportunity to take the reins as our State Service Manager for Victoria!

In this crucial role, you will spearhead the strategic growth and development of our service business, playing a key part in driving our continued success as the leading provider of aftermarket services for Premium Access solutions. This is your chance to make a significant impact and lead a dynamic team towards achieving our bold, forward-thinking goals.

Your key responsibilities will include:

• Lead and manage the State Service Team, fostering a vibrant and high-performance culture that promotes open communication, collaboration, and continuous improvement.
• Develop and track key performance indicators related to financial performance, labour utilisation, customer satisfaction, on-time deliveries, and mean-time to repair.
• Build strong partnerships between Service and Sales Units to enhance cross-functional collaboration and business outcomes.
• Oversee business operations including the identification and management of risks, health, safety, and environmental standards, ensuring all activities comply with relevant laws, regulations, and dormakaba’s internal policies.
• Encourage a constructive relationship with the ETU to address EBA obligations, ensuring a balance between business performance, employee well-being, and career development.
• Actively identify new business opportunities, aligning with the State’s growth agenda and executing a comprehensive business plan.

Business Results & KPIs:

• Manage all financial and operational KPIs for the State Service unit, including sales, profit, cash flow, and customer retention.
• Develop and implement operational KPIs related to labour utilisation, on-time deliveries, and mean-time to repair.
• Ensure Service remains a core business growth driver, driving results through dedicated service performance, customer satisfaction, and increasing equipment under maintenance.
• Continuously improve service operations and administration to ensure alignment with global standards and strategies.

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR SKILLS

The ideal candidate will bring a strong blend of leadership, managerial, and strategic expertise, with proven success in service or logistics management and driving business growth in competitive environments.

You should have a solid track record in developing and executing service strategies, alongside deep financial acumen, including budgeting, P&L management, and forecasting. Your ability to lead high-performing teams, engage effectively with stakeholders, and manage complex projects will be key to success.

A focus on health, safety, and environmental standards, combined with excellent negotiation skills and an entrepreneurial mindset, will help you thrive in this role.

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE        

Join an Industry Leader on a Global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world! 

• Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive Program!
• Hybrid role with flexible working arrangements.
• Parking with onsite gym for employees.
• Access to discounted Health Insurance.
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
• Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more!

To learn more about us and what we do, visit our website: https://www.dormakaba.com/au-en

Don’t miss out on this opportunity to make a significant contribution to our business and be a part of our growth.

As we approach the Christmas & New Year period, please note that shortlisted candidates will be contacted in early 2025.

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.