We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Account Manager

Hitchin, GB, SG4 0AB

May 21, 2024

We are currently looking for an Account Manager to be based at our Hitchin branch, to look after a number of major blue chip, customer accounts for dormakaba UK


A job that matters: Your Tasks 


Our Account Managers look after a selected number of key clients, making sure that the customer gets the best service possible, whilst always anticipating any issues by continuously reviewing our performance as a supplier through various tools and strategies, customer surveys and periodic reviews.

Day to day tasks will include the management of all work orders for assigned customers ensuring internal and external KPI’s are achieved where possible. Pro-active reporting to the client on any reactive or quoted works, PPM’s and chasing outstanding elements of works with the appropriate dormakaba teams. Additionally, you will be responsible the reporting of client KPI to dormakaba, highlighting where we see challenges/performance failings, potential escalations, and good news stories.

Lastly you will deal with client escalations, efficiently and in line with client expectations, and also the contract renewal/new contract builds with customer, leading customer meetings. This role requires a proactive, organised and collaborative individual who can go the extra mile for the customer.


Other responsibilities include:


  • Leading customer meetings for assigned accounts
  • Pro-active reporting on outstanding quotes and chasing with estimating team
  • Provide engagement and input within workshop sessions


Experience that matters: Your Skills 


  • Previous experience in a similar role, managing key accounts
  • Great analytical and problem-solving skills
  • Experience of achieving on set targets and KPIs
  • Able to build and maintain strong working relationships with colleagues and clients
  • Confident telephone manner


A workplace that matters: Our offering


At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

  • Annual performance related bonus
  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
  • Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Welling App inc. Digital GP Service
  • Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
  • Access to LinkedIn Learning
  • Employee Discounts scheme




Apply online with your latest CV. We look forward to hearing from you!

(NB to avoid confusion, the internal job title is National Accounts Manager, which will appear on the application)

dormakaba UK Ltd.









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