Product Support Engineer

Have you got excellent customer service skills, knowledge of mechanical engineering and the ability to understand and explain engineering principles to others?

We are currently seeking a TECHNICAL SUPPORT COORDINATOR to offer customer and product support to our clients in the construction and associated industries.

A JOB THAT MATTERS : YOUR TASKS

Based in our Hitchin Headquarters, our technical support coordinators ensure that our customers always get the right part for the right application, and make sure that our customers have all the information that they need to get the best out of our products. As a Technical Support Coordinator, you will work closely with internal and external customers to provide technical support on dormakaba door hardware products to customers throughout UK & ROI.  Primarily the role involves dealing with client queries within our hardware product range to ensure technical suitability for the client’s requirements.

Clients can range from those who can give a detailed specification of exactly what they need, to a customer who needs guidance to find the right product for their requirements, to helping with internal queries from our own team. The right person will be able to engage their knowledge of mechanical engineering to assist all clients, be happy to take time to investigate detailed technical requirements, and to ensure that they get the most suitable product for their needs.

Lastly you will also be engaged in internal product training for our own staff and, on occasion, external training of our clients, so we need someone who is confident and happy to keep developing their knowledge as new products come out.

Over time you will become a trusted expert in our hardware product range and be able to advise customers and recommend the best product for the job required. This is a great opportunity for a mechanically orientated individual who has a real interest in both engineering and customer service and who has the confidence to communicate with customers on a technical level.

EXPERIENCE THAT MATTERS : YOUR SKILLS

• As this is a technical role, we are looking for candidates who have a background in mechanical engineering at any level, and a confident manner, who can communicate effectively in person, via email and phone.
• You will have excellent time management skills and have worked on several enquiries at one time, whilst also providing support, to either internal or external customers.
• We also need a proven ability to learn, so part of this role will be to grow and develop your knowledge and experience of our product range, its functionality and technical capabilities.
• Lastly, Good understanding of MS office products with a good understanding of Excel functionality (VLookups, formulas etc)

• Candidates with SAP and CAD skills are especially of interest but training can be given in these elements

A WORKPLACE THAT MATTERS : A FULFILLING WORKPLACE

At dormakaba we are a globally successful company, employing more than 15,000 employees worldwide with over 500 in the UK across our various different sites. We care for our employees and so as well as an attractive package we also offer development and training opportunities, and provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme
• SMART Pension Scheme (Enhanced Company Contributions)
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Welling App inc Digital GP Service
• Access to LinkedIn Learning
• Employee Discounts Available

At dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.

INTERESTED?

Apply online with your current CV and salary expectations. 

We look forward to hearing from you!