Project Aftercare Specialist

Are you an organised and disciplined administrator with good attention to detail and likes to investigate and resolve problems?

Are you good with figures and have any exposure to finance and invoicing / billing, as well as being a confident and assertive individual who can deal with individuals at all levels?

Dormakaba have created a new post of Project Aftercare Specialist, based in North Herts, which may be able to utilise your skills!  

A JOB THAT MATTERS: YOUR TASKS

There are times in our business, as with all businesses, where errors are made. So, in order to help our customers we created this post to improve our service. We are looking for a responsible individual to manage some of our customer billing (e.g. proforma and rebates) plus investigate and manage day to day invoicing issues referred by credit control responding to customer queries relating to works supplied by our project department. The role will also look at warranty validation, so that we can repair or replace products that have failed during their warranty period. 

The successful candidate will investigate the customer issue, such as incorrect pricing on an invoice, or, in the case of warranty claims, check dates, agreements and other elements to see if a claim could be validated and then, where it is right to do so, advise on the corrective action that needs to take place to put this right. Finally, you will coordinate the resolution for the customer.

We need someone who is, assertive, confident, and a natural collaborator, as well as having great attention to detail. You need to deal with a wide variety of workload, so you need to be organised and be happy to work under pressure. The vacancy will bring you into contact with internal customers at all levels, which includes our staff in other European territories. This role may suit someone who has some exposure to credit control, accounts payable, finance admin, sales admin type roles or even project admin support. 

Lastly, as this is a new role we are looking for input from you. So, if you demonstrate any contribution you have made to continuous improvement in your previous work history, even better!  

EXPERIENCE THAT MATTERS: YOUR SKILLS

• 3 years + proven administration experience with the ability to deal with a varying workload with changing deadlines
• Ability to clearly communicate with internal customers at all levels
• Exposure to invoicing / billing, credit control or possibly sales administration (this can be part of a wider role)
• Good understanding of MS office products to include MS Excel. CRM knowledge would be very advantageous

• Although not essential, we are very keen to hear from candidates with experience in SAP

A WORKPLACE THAT MATTERS: OUR OFFERING

At dormakaba we care for our employees and so as well as an attractive salary offering, company car and bonus scheme, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme
• Hybrid work pattern (after training)
• SMART Pension Scheme (Enhanced dormakaba Company Contributions)
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Welling App inc Digital GP Service
• Access to LinkedIn Learning
• Employee Discounts Available

INTERESTED?
 

Follow the link to apply online. We look forward to hearing from you!

At dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.