ob responsibilities:

• Handle customer inquiries, complaints, service requests, and email correspondence

• Coordinate after-sales service activities, including account management and maintain customer relationships

• Prepare quotations and follow up sales-related queries

• Provide administrative support to the sales team

• Support and coordinate company's sales projects

• Perform ad-hoc duties as assigned

Job requirements:

• Bachelor's degree, any major

• 3 years of experience in sales support, customer service, or order coordination

• Familiar with quotations, order follow-up, and after-sales processes

• Good command of both written and spoken English and Chinese

• Proficient in MS Office; experience with CRM/ERP is a plus

• Detail-oriented and responsible, with strong communication and coordination skills; able to handle multiple tasks at once

• Customer service mindset and a good team player