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Credit & Collections Analyst

Indianapolis, IN, US, 46250

Mar 13, 2023


dormakaba is seeking a Credit & Collection Analyst that will provide exceptional service while meeting and exceeding expectations.  This position will be responsible for analyzing the customer’s financial capabilities and needs while delivering a pleasant experience that will foster a lasting relationship between the customer and dormakaba.



  • Conducts credit investigation on new and marginal accounts.  Assign and maintain appropriate credit limits and sales terms that are consistent with the customer’s financial position that balances the need to maintain control with the need to prevent unnecessary credit hold flags on orders.  This will occasionally involve completing a financial analysis to determine if potential bad debt risk is imminent
  • Reviews and qualifies new customer credit applications using internal and external resources, such as financial statements and Dun & Bradstreet
  • Reviews customer sales orders, with respect to credit exposure and risk, and timely communication with customer, project coordination, and sales
  • Reduces and maintains D.S.O. and delinquency on assigned accounts at an acceptable level, consistent with company, department, and individual objectives through consistent and effective collection contact.  This must be accomplished in a manner that maximizes revenue and minimizes bad debt expense/exposure, while maintaining excellent customer and sales rapport through negotiation skills
  • Coordinates the resolutions of invalid purchase orders and other discrepancies with customers, sales, project coordination, and customer service
  • Effectively overcomes objections when customers decline provided contractual payment options
  • Reviews, discusses options, and coordinates collection issues with sales management and sales representatives to try to maintain an open account basis with customers
  • Maintains clear, concise, and accurate documentation of collection activities by focusing on clarity and brevity in response to account status requests, both verbally and in writing



  • B.S. in Accounting or Finance is preferred
  • 4 years of relevant professional business-to-business experience required in a similar capacity
  • Experience utilizing accounting software; SAP experience preferred, with focus on FI – Financial Accounting and SD – Sales and Distribution
  • Proficient computer skills, including intermediate Excel and Word skills.  Strong Excel reconciliation skills, including v-lookups, ability to quickly reconcile dormakaba open A/R with customers open A/P to determine discrepancies, present data in a professional manner, and resolve with customer



  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
  • Team player and strong collaborator
  • Excellent English written and oral communication skills
  • Problem solver (always brings solutions, enjoys challenges)
  • Dependable (reliable and follows through on commitments)
  • Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)



  • An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
  • Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!
  • Free Access to LinkedIn Learning



dormakaba USA Inc.









Raphael Adeola
is looking forward
to your application.
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Nearest Major Market: Indianapolis