Expediter

POSITION OVERVIEW

dormakaba is seeking a Expediter to join our team in Indianapolis, IN. This position is responsible for providing an exceptional experience for the customer while meeting their needs. This position will be responsible for assisting the customer with the ordering process including processing, verifying, and changing orders when necessary while delivering a pleasant experience that will foster a lasting relationship between the customer and dormakaba. 

HIRING SALARY RANGE: $18 - $22  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.  Please visit our career site for more information on benefits.

PRIMARY DUTIES

• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
• Initiates required action for response to a customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel
• Receives inquiries from and/or contacts the company’s field offices to resolve a variety of order related issues
• Operates a computer workstation to obtain and extract order information. Provides Customer Service management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files
• Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Service department
• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel as necessary
• Provides back-up support to other group members in the performance of job duties as necessary
• Performs other related duties as assigned by management

REQUIREMENTS

• High School education/equivalent 
• 5 years of customer service experience with increasing responsibilities
• Associates degree (preferred)

CRITICAL SUCCESS FACTORS

• Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
• Team player and strong collaborator
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Ability to multi-task

WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplaces. We provide safety, security, and sustainability, allowing people to move seamlessly and shape their lives the way they want. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement. 

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