Service Technician

POSITION OVERVIEW:           

dormakaba is seeking an experienced Service Technician to install and service a variety of doors and related materials, equipment, and control devices. This role is responsible for finding ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.

PRIMARY DUTIES:

• Carries out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
• Installs dormakaba equipment in commercial buildings
• Services customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
• Projects a customer service image through competent service procedures, professional personal presentation, and communication with all customers
• Maintains accurate service data through diligent and timely use of all service documentation and technical data
• Manages assigned parts and consumable stocks effectively
• Communicates with Sales and Service management about customer complaints and sales opportunities

CRITICAL SUCCESS FACTORS:

• Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
• Ability to communicate effectively with clients, managers, and coworkers
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)

REQUIREMENTS:

• Valid current driver’s license
• Mechanical knowledge, 3-5 years of relevant experience
• Ability to travel daily, 10% overnight
• An exceptional candidate would have an Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification

WE OFFER:

• A global company with a family culture and strong core values
• Competitive compensation package with benefits coverage options
• Career fulfillment with growth and development opportunities 
• Employee discounts (online discounts for shopping, travel, insurance etc.)

The Federal Executive Order 14042 on COVID-19 requires all current and new employees of government contractors to comply with one of the following on or before the Federal deadline date:

1. Received their final vaccination dose – either their second dose of Pfizer or Moderna, or single dose of Johnson & Johnson OR
2. Submitted a medical exemption/accommodation request for approval OR
3. Submitted a religious belief exemption/accommodation request for approval.

dormakaba is a federal contractor which means all our team members must comply with this order by the Federal deadline to start and continue employment with us. Our Talent Acquisition team will confirm the Federal deadline date at the time an offer is made to help ensure compliance.