Service Technician

POSITION OVERVIEW/DUTIES:

Looking for a position that provides excellent long-term growth opportunities with an industry leader?

Are you looking for a challenging career with opportunities for growth? dormakaba is one of the top three companies in access control and security solutions on the global market. We provide everything you need for secure access to buildings and rooms, all from a single source.

Specific responsibilities include:

• Carrying out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
• Installing dormakaba equipment in commercial buildings
• Servicing customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
• Projecting a Customer Service image through competent service procedures, professional personal presentation, and communication with all customers
• Maintaining accurate service data through diligent and timely use of all service documentation and technical data
• Managing assigned parts and consumable stocks effectively
• Communicating with Sales and Service Management about customer complaints and sales opportunities

CRITICAL SUCCESS FACTORS:

• Understanding of mechanical and electrical issues
• Ability to troubleshoot mechanical and electrical issues
• Communicate effectively with clients, managers and coworkers
• Electrical license or knowledge of basic electronics, electronic theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification

REQUIREMENTS:

• Valid current driver’s license
• Mechanical knowledge, 3-5 years relevant experience

PUT YOUR TRUST IN US

WE OFFER:

• A global company with a family culture and strong core values
• Competitive compensation package with benefits coverage options
• Career fulfillment with growth and development opportunities 
• Employee discounts (online discounts for shopping, travel, insurance etc.)