We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Product Support

Lichfield, GB, WS14 9TT

Nov 23, 2023



As part of our requirement to give excellent service to our clients, we are recruiting an additional Technical Support Engineer for RTR's technical services and support centre based in Lichfield, Staffordshire.




This is a small, close knit and supportive office of technical specialists who cover a number of responsibilities to ensure the customer gets the right product for their requirements and that new products are fit for purpose.  Initially you will work on dealing with telephone and email issues with regards to the products, but as your knowledge grows you will get to collaborate with different manufacturers, investigating technical issues with failed products and working towards solutions.  You will also be involved with producing technical documentation and literature as well as delivering product training, either in the technical services and support centre itself or, on occasion, on customers sites.




  • We are looking for a responsible and technically competent individual with a recognised qualification in electrical or electronic engineering.


  • A technical background from within the door, architectural Ironmongery or any other associated industry (i.e. CCTV, security, gates & barriers, access control or similar)

  • Excellent interpersonal skills and a professional manner with the ability to communicate with technical staff at all levels.

  • Comfortable with the use of MS office products (Outlook, Word, Excel) with the ability to compose professional emails and correspondence.

  • Commitment to learn and develop new skills and take on instruction.




As part of dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer and training opportunities, as well career progression and support over 550 employees in the field as well as within our 13 different office locations.


We care for our employees and so as well as an attractive salary offering, and company car, we also provide the following benefits:


  • 25 Days Annual Leave + Bank Holidays

  • Company bonus Scheme

  • Boost your holiday to 28 days with our holiday Purchase Scheme

  • Salary Sacrifice Pension Scheme (You pay 3% we pay 6%)

  • 2 x Life Assurance

  • Private Medical Insurance

  • Health & Welling App inc. Digital GP Service

  • Enhanced maternity benefits  

  • Additional healthcare cover (financial contribution towards costs of optical, dental, etc)

  • Enhanced maternity and paternity offer to eligible employees (Upon reaching qualifying period)

  • Employee Discounts Available


Lastly, at dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.




Click on the link to apply!

dormakaba UK Ltd.









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