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Service Owner Global Printing & Mobile Devices (m/f/d)

Madrid, ES, 28050

Nov 21, 2022

THIS OPENS THE DOOR TO YOUR FUTURE: YOUR TASKS

• Process responsibility for the delivery of assigned services on a global level according to the service level and operating model from an end-to-end service management perspective.

• Responsibility for the end-to-end delivery of stable, high performing and reliable services according to the agreed service levels

• Responsibility for the implementation of the roles and its responsibilities and the optimized ITSM core processes, as well as the communication lines and ways of working within the services according to the TP organizational structure with the support of the TP Management Board

• Responsibility for budget and cost management

• Supporting the roles involved in the cluster and their responsibilities

• Support management in the implementation of the IT strategy in relation to the end-to-end service management framework to deliver stable and good services

• Responsible for activities with management, as well as to internal and external contacts

• Ensure effective operations and specific TP services are delivered

• Work closely with the departments involved

• Responsible for all activities related to the introduction of new or changed TP IT services into the IT service operation according to the agreed acceptance criteria based on the new TP organization

• Assist in all activities to identify potential, increase efficiency, maximize effectiveness and optimize cost of services

 

WE PUT TRUST IN YOU: YOUR SKILLS

• Strong experience in IT operations and in leading global teams

• More than 5 years of end-to-end service management experience in the delivery of IT services

• Experience managing internal and external parties

• At least 5 years of experience in mobile device and mobile contract management, and printer management systems

• Strong communication skills

• Fluent in written and spoken English

• Intercultural competence

• Structured approach and analytical skills

• Project management certification (Prince2) & ITIL certification (Foundation) are desirable

 

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Best opportunities in a globally operating company with a family business culture

• Attractive salary package

• Development opportunities

• Employee support program

• Monetary benefits (online discount system for shopping, travel, insurance etc.)

dormakaba España, S.A.

 

 

 

 

 

 

 

Interested?

Anna Pokoradi
is looking forward
to your application.
 
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