We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Lead Appication Service Delivery & Support

Madrid, M, ES, 28050

Sep 17, 2023



dormakaba is seeking a Lead Application Service Delivery & Support to join our team. This position is responsible for leading the Global Application Service Delivery & Support to ensure the Business-critical IT Applications are supported, maintained close to the customer in terms of a 24h service (working days).



  • Responsible for management of the Global Application Service Delivery & Support
  • Ensures Service Level agreements are kept and ensure cost and resources control
  • Ensures that Business requirements are translated and implemented together with the 3rd Level Support
  • Acts as interface between the GPO’s and Global IT with all Business Application relevant topics (Stakeholder Management)
  • Ensures qualifications, trainings and know-how of the entire Application Support Teams and ensure the overall Global IT rules and regulations (standards)
  • Manages the AMS off-shore center and being the off-shore hub responsible for all BA  
  • Negotiates contracts with suppliers
  • Responsible for BA Services
  • Responsible for application management of relevant Systems



  • University degree (IT or Business Administration) or similar experience
  • Lead Support Organization e.g. SAP Center of Excellence or similar (5-10 years)
  • Work in Project in different functions (Member / PM)
  • International experience (Group / Regional function)
  • Fluent in English, Spanish and German are an asset



  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage, and Performance
  • Team player and strong collaborator
  • Problem solver (always brings solutions, enjoys challenges)
  • Dependable (reliable and follows through on commitments)



  • A fast-growing international company
  • A stimulating, fast and friendly work environment
  • An opportunity to highly contribute to the success of the company
  • Competitive global compensation



dormakaba España, S.A.









Imane Ganibardi
is looking forward
to your application.
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