We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

MSSP Service Manager

Madrid, M, ES, 28050

Feb 11, 2024

As the MSSP Service Manager, you will play a pivotal role in overseeing the 24x7 operations of our external Managed Security Service Provider (MSSP), ensuring the identification and timely response to security incidents within agreed SLAs.


An experience that matters: Your skills

  • 2+ years of experience in managing external MSSPs or similar roles.
  • University degree in the field of Cyber Security, Cryptography, Computer Science, IT or another related field.
  • Proven expertise in incident management, service stabilization, and optimization.
  • Demonstrated proficiency in reporting and tracking security-related metrics.
  • Proven ability in managing and collaborating with external vendors, particularly in the context of security service providers in the scope of (contract negotiations, performance evaluations, and ensuring alignment with organizational objectives).
  • Ability to adapt quickly to evolving security threats and technologies.
  • Familiarity with emerging trends and advancements in the field of Cyber Security.
  • Excellent verbal English proficiency.


A job that matters: Your tasks

  • Managing the external Security Service Provider (MSSP) with 24x7 operations.
  • Manage, administer, and maintain security devices within the MSSP offering, encompassing state-of-the-art technologies.
  • Good understanding of Cyber Security, render guidance on daily generated Incidents generated by the MSSP.
  • Effectively coordinate daily operations of the internal Analysts Team, aligning efforts with MSSP services and addressing incidents/alerts.
  • Ensure the continuous relevance, maintenance, and adherence to security detection, response, and recovery procedures in line with MSSP operations.
  • Define and review key security performance indicators by creating reports & dashboards that ensures proper MSSP service delivery and service improvements.
  • Monitor Threat Intelligence from multiple sources and actively engage in Threat Hunting initiatives and activities.
  • Ensure governance on the SLA compliances, process adherence, process improvement from the MSSP to meet operational objectives defined by dormakaba.
dormakaba España, S.A.









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