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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Access Solutions Technical Specialist

Maynooth, IE

Jan 7, 2025

A job that matters: Your Tasks 

 

 

The installation, commissioning and service of the hardware and systems are an essential part of ensuring that our systems function efficiently and fault free, giving customer confidence in the products and services provided by dormakaba.

 

Due to the safety aspects incorporated into all our systems, an emphasis on providing and meeting relevant safety standards when working on our equipment and systems is paramount, with an attention to detail essential.

 

The role incorporates Planned Preventative Maintenance visits to our customers sites which generates revenue for the business and minimises the risk of faults developing. 

 

The role will encompass the Project Management of new installations and upgrades to ensure customer satisfaction.

 

Reactive visits are scheduled to provide a timely and efficient response to a request for attendance from our customers and proficient knowledge and skills are essential in meeting Service Level Agreements and associated KPI’s

 

Our ACS ESC engineering personnel are the ‘face’ of dormakaba, and the role is of vital importance in the ongoing relationship with our customers.

 

  • Ensure that the highest standards of customer service are delivered whilst representing the Company. 
  • Servicing customer equipment, through preventative and reactive channels to the customers’ on-going satisfaction and meeting minimum performance standards 
  • Responsible for reactive and preventative maintenance for Dublin, Cork and Kerry airport projects.  
  • Coordinating of all project activities across Access Control, Entrance Systems and Lodging in Ireland.  
  • Survey support for sales in Ireland. 
  • Maintaining accurate service data through diligent and timely use of all service documentation and technical data. 
  • Commissioning of our equipment and systems to the manufacturers specified requirements and clearly documenting actions and parameters for future servicing visits. 
  • Work closely with the other members of the ACS ESC engineering and leadership team to ensure the seamless and sustained delivery and support of the hardware and systems solutions 
  • Other general & specified duties may be assigned 

 

 

An experience that matters: Your Skills 

 

 

  • At least 5 years of relevant working experience 
  • Installation, Service and Commissioning skills in a relevant industry 
  • Knowledge of basic electronics, electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments.  
  • Electrical/Electronic and/or Mechanical qualification in Engineering desirable but not essential for the right candidate with relevant experience.
  • Basic knowledge of internet protocol and configuration techniques 
  • Basic knowledge of control systems, electrical wiring, and diagnostic capabilities 
  • It would be desirable, but not essential to have product knowledge. 
  • Excellent Communication, verbal and written combined with demonstrable attention to detail.  
  • Must be IT literate, (Word, Excel, Outlook etc..) 
  • Must demonstrate the ability to build meaningful internal relationships and network.  
  • Project Management qualification is preferred 

 

 

A workplace that matters: Our offering

 

 

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

 

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

 

  • Annual bonus entitlement
  • 25 Days Annual Leave + Bank Holidays
  • Holiday Purchase Scheme
  • SMART Pension Scheme (Enhanced Company Contributions)
  • Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
  • Life Assurance
  • Healthcare Support, including an Employee Support and Assistance Programme
  • Health & Welling App inc Digital GP Service
  • Access to LinkedIn Learning
  • Employee Discounts Available

 

At dormakaba we believe in the success of diverse teams and in providing equal opportunities for our employees. We value the uniqueness of each of our colleagues and strive to create a culture where everyone can be their authentic selves.
DORMA Ireland Ltd.

 

 

 

 

 

 

 

Interested?

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