We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Service & Installations Manager

Moorebank, NSW, AU, 2170

May 17, 2024

We are seeking a Service & Installations Manager to join our NSW Service team. You will lead an experienced and capable team within our Service business with accountability for the coordinating all installations and commissioning work for the Greater Sydney business, covering ACT & Newcastle.




This is a challenging position - you will need to work through complex issues for our customers, navigate and engage with a broad range of internal and external counterparts, including leading agents & subcontracts, and promote the solutions and capabilities to the broader team. 


Key responsibilities will include: 


  • Work closely with Installation & Refurbs Coordinator to ensure effective allocation of works by managing and assisting with the job allocation process.
  • Coordinate Subject Matter Experts with respect to the technical aspect of the product.
  • Be a conduit to receive and provide technical advice to agent and subcontractors on process, methodology, theory and practice.
  • Ensure site inductions and compliance activities are up to date and recorded in ServiceMax for staff and agents.
  • Manage and control all site related subjects and coordinate within the back office, site and client.
  • Coordination with back office on payments and contractual obligation.




We are looking for someone who is enthusiastic about engaging with stakeholders and has the resilience to navigate a demanding role in a dynamic work environment. You will be someone who has the ability to naturally build relationships and be genuinely motivated to go above and beyond expectations. 

The following skills and attributes will lead to your success in this role:


  • Excellent communication and problem-solving skills with the ability to interact effectively with staff and customers at all levels.
  • Knowledge of the construction industry, with exposure to variances, is advantageous but not essential.
  • Ability to think on your feet and strive in a fast pace, pressured environment with a focus on client management and employee engagement.




In joining the dormakaba team, you gain access to a global network of colleagues that want to see each other succeed. Other benefits are:

  • Fully Maintained Company Vehicle, Laptop, Mobile Phone & Incentive Program!
  • A supportive and highly motivated team
  • Employee Assistance Program for all employees 
  • Access to discounted Private Health Insurance 
  • VIBE Committee dedicated to staff engagement.
  • Peer to Peer Recognition via our ‘AAA’ Nominations and awards


If this sounds like the role for you, we want to hear from you!

dormakaba is an equal opportunity employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, verteran status or other legally protected characteristics.

dormakaba Australia Pty. Ltd.









Chloe Brannan
is looking forward
to your application.
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