Service Dispatcher

POSITION OVERVIEW

dormakaba is seeking a Service Dispatcher based in Oklahoma City, OK. The Service Dispatcher is responsible for dispatching automatic door service orders within an assigned area, and ensuring associated administrative tasks are completed.

HIRING SALARY RANGE: Base Salary $19/hr - $22/hr plus mandatory overtime as needed (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). This position includes a competitive benefits package. Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Field and route incoming calls.
• Enter service orders into the service tracking system.
• Communicate with Service Technicians and customers to ensure orders are dispatched and completed in an efficient manner. 
• Complete administrative functions related to service orders and customer account setup and maintenance. 

WHAT WE REQUIRE

• 2 years’ experience in a dispatching or customer service role. 
• Strong customer service skills including clear verbal and written communication and a professional demeanor. 
• Strong technical and scheduling acumen. 
• Ability to coordinate, track, and follow up with multiple service calls. 

WHAT WE PREFER

• Experience with Microsoft 365 software including Excel, Outlook, and Word.  
• Experience with Southware ERP software. 

WHAT WE OFFER

• Taking Care of our employees on day one with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important.  We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

Learn why our employees enjoy working for us, click here to view dormakaba testimonials!

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