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Office Administrator

Orlando, FL, US, 32809

Oct 13, 2021


dormakaba is seeking an experienced Office Administrator to support the Orlando, FL office. This role is responsible for ensuring a positive customer experience and providing administrative support for the local Sales & Service branch, which will include verbal and written communication with customers and technicians and completing the associated administrative tasks.



  • Ensures a positive customer experience by through efficient, courteous, and professional interactions between local staff and customers. Providing a positive customer experience may also include:
    • Personally, resolving customer requests and inquiries
    • Ensuring the quality of dispatching
    • Handling escalated customer concerns
    • Facilitating credit and collections interactions
    • Answering & transferring phone calls
    • Maintaining knowledge of customer requirements and agreements
  • Provides operational support and assist with the preparation of documents and communication such as:
    • Service Order entry and maintenance
    • Overseeing processing of POs, invoices, CODs, billing, vendor & customer setups, etc.
    • Assisting with inventory oversight and transactions including shipping & receiving
    • Monthly RECNOAP reconciliation
  • Manages efficient administrative support services in the Service Center
    • Ensure cleanliness and functionality of the office workspaces & equipment, including act as liaison with IT and managing office supplies
    • Provide reporting as needed and maintain documents
    • Assist with accurate submission of employee payroll data
  • Additional job duties appropriate for the role while conducting business in accordance with applicable laws and dormakaba policies.



  • 2-3 years’ experience in an office administration role preferred
  • Strong software skills including MS Office suite (Outlook, Excel, Word, PowerPoint)
  • Excellent written and verbal communication, time management and organizational skills
  • Strong customer service orientation and experience in a field service environment preferred
  • Ability to address multiple tasks in a fast-paced environment
  • Experience with all facets of billing and invoicing preferred
  • Experience with SAP a plus



  • Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
  • Ability to communicate effectively with clients, managers, and coworkers
  • Problem solver (always brings solutions, enjoys challenges)
  • Dependable (reliable and follows through on commitments)
  • Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)



  • An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
  • Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
  • Career fulfillment with growth and development opportunities 
  • Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!



dormakaba USA Inc.









Michael McGoun
is looking forward
to your application.
In case of questions just dial
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Nearest Major Market: Orlando