Field Service Technician

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

POSITION OVERVIEW

dormakaba is seeking a Field Service Technician to join our team in Puyallup, WA. This position is responsible for servicing and/or installing a variety of automated doors and related equipment, materials, and control devices.

The pay for this role will range from $25/hr. to $35/hr. (Pay rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

WHAT YOU’LL DO

• Carry out corrective service and preventative maintenance on a range of automated access doors and equipment in a professional and customer-oriented manner
• Install dormakaba products in commercial buildings
• Provide servicing customer equipment to the customers’ ongoing satisfaction and sett minimum performance standards
• Project a positive image to customers through exceptional service practices, professional personal presentation, and thorough communication
• Maintain accurate service data through diligent and timely use of all service documentation and technical tools
• Manage assigned parts and consumable stocks effectively
• Communicate with Sales and Service management about customer feedback and sales opportunities

WHAT WE REQUIRE

• Valid current driver’s license and demonstrated history of safe driving
• Mechanical knowledge, 3-5 years relevant experience
• Understanding of mechanical and electrical equipment
• Ability to troubleshoot mechanical and electrical issues
• Communication with clients, managers, and coworkers

WHAT WE PREFER

• Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification

WE OFFER

• Taking care of our employees on day one with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal time Off.
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on day one.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Employee Assistance Programs.
• Voluntary Legal Insurance.
• Unlimited Referral Reward Bonuses.
• Corporate Discounts for shopping, travel and more!

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials