Customer Service Representative

POSITION OVERVIEW

dormakaba is seeking a Customer Service Representative. The Customer Service Representative is responsible for supporting the organization by obtaining, analyzing, and verifying the accuracy of order information

HIRING SALARY RANGE: Hourly Salary $18 - $21 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Receive, process and verify the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
• Initiate required action for response to customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel
• Provide Customer Service management with the data for inclusion in various scheduled and special reports.
• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Service Team

Respond to customer inquiries via e-mail and telephone

WHAT WE REQUIRE

• High school education or equivalent
• 2+ years’ experience in customer service with increasing responsibilities
• Proficient in Microsoft Office (i.e., Outlook, Teams, Word, Excel, and PowerPoint.)

WHAT WE PREFER

• Working knowledge of SAP systems

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important.  We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials